All Systems Operational

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If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.

Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page

Uptime over the past 90 days. View historical uptime.
Scheduling-US Operational
Gantt-US Operational
Empowerment-US Operational
Sched-US - BrokerSVC Operational
ServiceManager 2-US Operational
Scheduling-EU Operational
Gantt-EU Operational
Empowerment-EU Operational
Sched-EU - BrokerSVC Operational
ServiceManager 2-EU Operational
Mobile Access-US Operational
Mobile Access-US - FrontEnd Operational
Mobile Access-US - Application Services Operational
Mobile Access-US - Broker Service Operational
Mobile Access-US - Message Queue Health Operational
Mobile Access-EU Operational
Mobile Access-EU - FrontEnd Operational
Mobile Access-EU - Application Services Operational
Mobile Access-EU - Broker Service Operational
Mobile Access-EU - Message Queue Health Operational
Customer Self-Service -US Operational
Customer Self-Service-US - FrontEnd Operational
Customer Self-Service-US - Application Services Operational
Customer Self-Service-EU Operational
Customer Self-Service-EU - FrontEnd Operational
Customer Self-Service-EU - Application Services Operational
Dispatch-US Operational
Dispatch-US - FrontEnd Operational
Dispatch-US - Application Services Operational
Dispatch-US - BrokerSVC Operational
Dispatch-EU Operational
Dispatch-EU - FrontEnd Operational
Dispatch-EU - Application Services Operational
Dispatch-EU - BrokerSVC Operational
Contractor Reimbursement-US Operational
Contractor Reimbursement-US - FrontEnd Operational
Contractor Reimbursement-US - Application Services Operational
Contractor Reimbursement-EU Operational
Contractor Reimbursement-EU - FrontEnd Operational
Contractor Reimbursement-EU - Application Services Operational
Work Order Management-US Operational
Work Order Management-US - FrontEnd Operational
Work Order Management-US - Application Services Operational
Work Order Management-EU Operational
Work Order Management-EU - FrontEnd Operational
Work Order Management-EU - Application Services Operational
Scheduling-US - Backend (by Tenant ID) Operational
A0001 - Manager Operational
A0001 - Optimizer Operational
A0002 - Manager Operational
A0002 - Optimizer Operational
A0003 - Manager Operational
A0003 - Optimizer Operational
A0004 - Manager Operational
A0004 - Optimizer Operational
A0005 - Manager Operational
A0005 - Optimizer Operational
A0006 - Manager Operational
A0006 - Optimizer Operational
Scheduling-EU - Backend (by Tenant ID) Operational
B0001 - Manager Operational
B0001 - Optimizer Operational
B0002 - Manager Operational
B0002 - Optimizer Operational
B0003 - Manager Operational
B0003 - Optimizer Operational
B0004 - Manager Operational
B0004 - Optimizer Operational
B0005 - Manager Operational
B0005 - Optimizer Operational
B0006 - Manager Operational
B0006 - Optimizer Operational
B0007 - Manager Operational
B0007 - Optimizer Operational
B0008 - Manager Operational
B0008 - Optimizer Operational
B0009 - Manager Operational
B0009 - Optimizer Operational
B0010 - Manager Operational
B0010 - Optimizer Operational
B0011 - Manager Operational
B0011 - Optimizer Operational
ServiceHub-US Operational
Vision AI - EU Operational
Vision AI - US Operational
Compliance Operational
Dispatch and Contractor Reimbursement Unified User Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ServiceBroker US - Product Release 5.40.0 Nov 12, 2026 05:00-06:00 UTC

Work is planned to Upgrade ServiceBroker to version 5.40.0.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Nov 04, 2026 - 23:00 UTC

Emergency Maintenance- Work Order Management US - Product Release 1.2.47 Nov 12, 2026 08:00-10:00 UTC

Work is planned to Upgrade Work Order Management US to version 1.2.47.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach the Work Order Management.

There are no release notes associated with this deployment.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Nov 09, 2026 - 23:29 UTC

ServiceBroker EU - Product Release 5.40.0 Nov 17, 2026 00:00-01:00 UTC

Work is planned to Upgrade ServiceBroker to version 5.40.0.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Nov 09, 2026 - 23:32 UTC

Scheduling - WebGantt EU Product Upgrade 2.11.2. Nov 17, 2026 20:00-20:30 UTC

Work is planned to Upgrade Scheduling WebGantt EU to version 2.11.2.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Nov 09, 2026 - 23:50 UTC

Nov 10, 2026

No incidents reported today.

Nov 9, 2026

Customer Self-Service EU - Product Release 1.7.15
Completed - The scheduled maintenance has been completed.
Nov 9, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:00 UTC
Scheduled - Work is planned to Upgrade Customer Self-Service to version 1.7.15.

During this time the below components will be inaccessible or fail to load as expected.

• Customer Self-Service GUI

This release contains backend maintenance and bug fixes only, with no customer-facing changes or new functionality being introduced. As a result, there are no release notes associated with this deployment.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 28, 21:16 UTC

Nov 8, 2026

Emergency Maintenance - Contractor Reimbursement US- Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 03:00 UTC
Scheduled - Contractor Reimbursement US Datacenters will be undergoing emergency network maintenance.

During this time the below components may intermittently be inaccessible or fail to load as expected.

• Contractor Reimbursement/Claims GUI
• Claims SFTP/Telnet Access

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the ServiceDispatch API.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Nov 4, 23:07 UTC

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Customer Self-Service US - Product Release 1.7.15
Completed - The scheduled maintenance has been completed.
Nov 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 UTC
Scheduled - Work is planned to Upgrade Customer Self-Service to version 1.7.15.

During this time the below components will be inaccessible or fail to load as expected.

• Customer Self-Service GUI

This release contains backend maintenance and bug fixes only, with no customer-facing changes or new functionality being introduced. As a result, there are no release notes associated with this deployment.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 28, 21:14 UTC

Nov 4, 2026

Maintenance - Scheduling Service Manager 2 EU
Completed - The scheduled maintenance has been completed.
Nov 4, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 20:00 UTC
Scheduled - Maintenance is planned for Service Manager 2 in Scheduling EU

Service Manager 2 may be unavailable or fail to load during the maintenance window.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 28, 21:17 UTC
Maintenance - Scheduling Service Manager 2 US
Completed - The scheduled maintenance has been completed.
Nov 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 UTC
Scheduled - Maintenance is planned for Service Manager 2 in Scheduling US

SM2 may be unavailable or fail to load during the maintenance window.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 28, 21:14 UTC

Nov 3, 2026

No incidents reported.

Nov 2, 2026

Work Order Management US - Product Release 1.2.46
Completed - The scheduled maintenance has been completed.
Nov 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 08:00 UTC
Scheduled - Work is planned to Upgrade Work Order Management US to version 1.2.46.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach the Work Order Management.

This release contains backend maintenance and bug fixes only, with no customer-facing changes or new functionality being introduced. As a result, there are no release notes associated with this deployment.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 24, 02:10 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Maintenance - Dispatch US Database
Completed - The scheduled maintenance has been completed.
Oct 30, 20:17 UTC
Scheduled - Maintenance is planned for the Dispatch database.

Please note there is no downtime associated with this maintenance event, and this will not impact Dispatch operations.

See below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 28, 21:07 UTC
Emergency Maintenance - Dispatch and Contractor Reimbursement Unified User Interface US- Product Release 1.0.3
Completed - The scheduled maintenance has been completed.
Oct 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 03:00 UTC
Scheduled - Work is planned to Upgrade Dispatch and Contractor Reimbursement Unified User Interface to version 1.0.3.

During the maintenance window this product interface will be inaccessible or fail to load as expected.

There are no release notes available for this release.

Please see below link which can be used to convert from UTC time zone to your own.
Time Converter and World Clock - Conversion at a Glance - Pick best time to schedule conference cal…

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
Contact Us | ServicePower
Oct 27, 18:13 UTC
Work Order Management EU - Product Release 1.2.46
Completed - The scheduled maintenance has been completed.
Oct 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 UTC
Scheduled - Work is planned to Upgrade Work Order Management EU to version 1.2.46.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach Work Order Management.

This release contains backend maintenance and bug fixes only, with no customer-facing changes or new functionality being introduced. As a result, there are no release notes associated with this deployment.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 24, 02:07 UTC

Oct 29, 2026

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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