All Systems Operational

About This Site

If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.

Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page

Uptime over the past 90 days. View historical uptime.
Scheduling-US Operational
Gantt-US Operational
Empowerment-US Operational
Sched-US - BrokerSVC Operational
ServiceManager 2-US Operational
Scheduling-EU Operational
Gantt-EU Operational
Empowerment-EU Operational
Sched-EU - BrokerSVC Operational
ServiceManager 2-EU Operational
Mobile Access-US Operational
Mobile Access-US - FrontEnd Operational
Mobile Access-US - Application Services Operational
Mobile Access-US - Broker Service Operational
Mobile Access-US - Message Queue Health Operational
Mobile Access-EU Operational
Mobile Access-EU - FrontEnd Operational
Mobile Access-EU - Application Services Operational
Mobile Access-EU - Broker Service Operational
Mobile Access-EU - Message Queue Health Operational
Customer Self-Service -US Operational
Customer Self-Service-US - FrontEnd Operational
Customer Self-Service-US - Application Services Operational
Customer Self-Service-EU Operational
Customer Self-Service-EU - FrontEnd Operational
Customer Self-Service-EU - Application Services Operational
Dispatch-US Operational
Dispatch-US - FrontEnd Operational
Dispatch-US - Application Services Operational
Dispatch-US - BrokerSVC Operational
Dispatch-EU Operational
Dispatch-EU - FrontEnd Operational
Dispatch-EU - Application Services Operational
Dispatch-EU - BrokerSVC Operational
Contractor Reimbursement-US Operational
Contractor Reimbursement-US - FrontEnd Operational
Contractor Reimbursement-US - Application Services Operational
Contractor Reimbursement-EU Operational
Contractor Reimbursement-EU - FrontEnd Operational
Contractor Reimbursement-EU - Application Services Operational
Work Order Management-US Operational
Work Order Management-US - FrontEnd Operational
Work Order Management-US - Application Services Operational
Work Order Management-EU Operational
Work Order Management-EU - FrontEnd Operational
Work Order Management-EU - Application Services Operational
Scheduling-US - Backend (by Tenant ID) Operational
A0001 - Manager Operational
A0001 - Optimizer Operational
A0002 - Manager Operational
A0002 - Optimizer Operational
A0003 - Manager Operational
A0003 - Optimizer Operational
A0004 - Manager Operational
A0004 - Optimizer Operational
A0005 - Manager Operational
A0005 - Optimizer Operational
A0006 - Manager Operational
A0006 - Optimizer Operational
Scheduling-EU - Backend (by Tenant ID) Operational
B0001 - Manager Operational
B0001 - Optimizer Operational
B0002 - Manager Operational
B0002 - Optimizer Operational
B0003 - Manager Operational
B0003 - Optimizer Operational
B0004 - Manager Operational
B0004 - Optimizer Operational
B0005 - Manager Operational
B0005 - Optimizer Operational
B0006 - Manager Operational
B0006 - Optimizer Operational
B0007 - Manager Operational
B0007 - Optimizer Operational
B0008 - Manager Operational
B0008 - Optimizer Operational
B0009 - Manager Operational
B0009 - Optimizer Operational
B0010 - Manager Operational
B0010 - Optimizer Operational
B0011 - Manager Operational
B0011 - Optimizer Operational
ServiceHub-US Operational
Vision AI - EU Operational
Vision AI - US Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 29, 2026

No incidents reported today.

Sep 28, 2026

SANDBOX Maintenance- ServiceBroker Sandbox US
Completed - The scheduled maintenance has been completed.
Sep 28, 20:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 19:56 UTC
Scheduled - Emergency maintenance is planned for ServiceBroker Sanbox environment. Please note no production environments will be affected.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker Sandbox. As a result, the following ServicePower products will experience service interruptions, only in Sandbox and/or staging envorinments:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 28, 19:55 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Dispatch US - Product Release 9.9.9
Completed - The scheduled maintenance has been completed.
Sep 25, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 03:00 UTC
Update - Product Release Notes for Dispatch 9.9.9 are now available.

For details on the latest enhancements, fixes, and updates included in this release, please refer to the ServicePower Release Notes:

🔗 https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes
Sep 22, 19:31 UTC
Scheduled - Work is planned to Upgrade Dispatch to version 9.9.9.

During this time the below components will be inaccessible or fail to load as expected.

• Dispatch GUI
• Dispatch API (integrations)
• Dispatch Servicer APIs (integrations)

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API.

Release notes for this version will be published shortly. A notification will be sent once they are available.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 16, 21:01 UTC

Sep 24, 2026

Emergency Maintenance - ServiceBroker US Product Release 5.38.1
Completed - The scheduled maintenance has been completed.
Sep 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:00 UTC
Scheduled - Work is planned to Upgrade ServiceBroker US to version 5.38.1.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 21, 21:12 UTC

Sep 23, 2026

Dispatch EU - Product Release 9.9.9
Completed - The scheduled maintenance has been completed.
Sep 23, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 UTC
Scheduled - Work is planned to Upgrade Dispatch to version 9.9.9.

During this time the below components will be inaccessible or fail to load as expected.

• Dispatch GUI
• Dispatch API (integrations)
• Dispatch Servicer APIs (integrations)

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API.

Release notes for this version will be published shortly. A notification will be sent once they are available.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 16, 20:41 UTC
Emergency Maintenance - Mobile Access
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:00 UTC
Scheduled - Emergency maintenance is planned for the Mobile Access database.

During this time the below components will be inaccessible or fail to load as expected.

• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client

ServiceBroker application will also be unavailable during the upgrade.

Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the Mobile Access icon from home screen.
3. Launch application and readd icon to home screen.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 21, 21:03 UTC

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage