All Systems Operational

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If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.

Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page

Uptime over the past 90 days. View historical uptime.
Scheduling-US Operational
Gantt-US Operational
Empowerment-US Operational
Sched-US - BrokerSVC Operational
ServiceManager 2-US Operational
Scheduling-EU Operational
Gantt-EU Operational
Empowerment-EU Operational
Sched-EU - BrokerSVC Operational
ServiceManager 2-EU Operational
Mobile Access-US Operational
Mobile Access-US - FrontEnd Operational
Mobile Access-US - Application Services Operational
Mobile Access-US - Broker Service Operational
Mobile Access-US - Message Queue Health Operational
Mobile Access-EU Operational
Mobile Access-EU - FrontEnd Operational
Mobile Access-EU - Application Services Operational
Mobile Access-EU - Broker Service Operational
Mobile Access-EU - Message Queue Health Operational
Customer Self-Service -US Operational
Customer Self-Service-US - FrontEnd Operational
Customer Self-Service-US - Application Services Operational
Customer Self-Service-EU Operational
Customer Self-Service-EU - FrontEnd Operational
Customer Self-Service-EU - Application Services Operational
Dispatch-US Operational
Dispatch-US - FrontEnd Operational
Dispatch-US - Application Services Operational
Dispatch-US - BrokerSVC Operational
Dispatch-EU Operational
Dispatch-EU - FrontEnd Operational
Dispatch-EU - Application Services Operational
Dispatch-EU - BrokerSVC Operational
Contractor Reimbursement-US Operational
Contractor Reimbursement-US - FrontEnd Operational
Contractor Reimbursement-US - Application Services Operational
Contractor Reimbursement-EU Operational
Contractor Reimbursement-EU - FrontEnd Operational
Contractor Reimbursement-EU - Application Services Operational
Work Order Management-US Operational
Work Order Management-US - FrontEnd Operational
Work Order Management-US - Application Services Operational
Work Order Management-EU Operational
Work Order Management-EU - FrontEnd Operational
Work Order Management-EU - Application Services Operational
Scheduling-US - Backend (by Tenant ID) Operational
A0001 - Manager Operational
A0001 - Optimizer Operational
A0002 - Manager Operational
A0002 - Optimizer Operational
A0003 - Manager Operational
A0003 - Optimizer Operational
A0004 - Manager Operational
A0004 - Optimizer Operational
A0005 - Manager Operational
A0005 - Optimizer Operational
A0006 - Manager Operational
A0006 - Optimizer Operational
Scheduling-EU - Backend (by Tenant ID) Operational
B0001 - Manager Operational
B0001 - Optimizer Operational
B0002 - Manager Operational
B0002 - Optimizer Operational
B0003 - Manager Operational
B0003 - Optimizer Operational
B0004 - Manager Operational
B0004 - Optimizer Operational
B0005 - Manager Operational
B0005 - Optimizer Operational
B0006 - Manager Operational
B0006 - Optimizer Operational
B0007 - Manager Operational
B0007 - Optimizer Operational
B0008 - Manager Operational
B0008 - Optimizer Operational
B0009 - Manager Operational
B0009 - Optimizer Operational
B0010 - Manager Operational
B0010 - Optimizer Operational
B0011 - Manager Operational
B0011 - Optimizer Operational
ServiceHub-US Operational
Vision AI - EU Operational
Vision AI - US Operational
Compliance Operational
Dispatch and Contractor Reimbursement Unified User Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Work Order Management EU - Product Release 1.2.46 Oct 29, 2026 10:00-12:00 UTC

Work is planned to Upgrade Work Order Management EU to version 1.2.46.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach Work Order Management.

This release contains backend maintenance and bug fixes only, with no customer-facing changes or new functionality being introduced. As a result, there are no release notes associated with this deployment.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Oct 24, 2026 - 02:07 UTC

Work Order Management US - Product Release 1.2.46 Nov 2, 2026 08:00-10:00 UTC

Work is planned to Upgrade Work Order Management US to version 1.2.46.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach the Work Order Management.

This release contains backend maintenance and bug fixes only, with no customer-facing changes or new functionality being introduced. As a result, there are no release notes associated with this deployment.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Oct 24, 2026 - 02:10 UTC

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Contractor Reimbursement US- Maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:00 UTC
Scheduled - Contractor Reimbursement US Datacenters will be undergoing network maintenance.

During this time the below components may intermittently be inaccessible or fail to load as expected.

• Contractor Reimbursement/Claims GUI
• Claims SFTP/Telnet Access

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the ServiceDispatch API.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team
Oct 20, 21:12 UTC

Oct 23, 2026

No incidents reported.

Oct 22, 2026

ServicePower HUB Outage
Resolved - HUB functionality has been fully restored. We’ve upgraded to version 2.4.4.2, which resolved today’s latency and login issues.

If users are still seeing slowness, close the browser window, clear cache, and log in again. Users can see what version of HUB they are on at the bottom of the login window and it should say 2.4.4.2. If it doesn't, follow the steps noted to restart browser and clear cache.

For our Contractor Reimbursement customers, due to HUB being inaccessible for an extended period of time today, lower Claims volume is an expected downstream impact from today's outage.
Oct 22, 19:55 UTC
Update - Our development teams are continuing to investigate this issue as a top priority, with extreme urgency. We are also engaged with our infrastructure vendor as part of the ongoing investigation. Thank you for your patience while we work through this outage.
Oct 22, 19:09 UTC
Update - Our development teams are continuing to investigate this issue as a top priority, with extreme urgency. Thank you for your patience while we work through this outage.
Oct 22, 18:01 UTC
Update - Our development teams are continuing to investigate this issue as a top priority, with extreme urgency. Thank you for your patience while we work through this outage.
Oct 22, 17:03 UTC
Update - The process is complete, however HUB is still unavailable. Our development teams are continuing to investigate this with extreme urgency. Thank you for your continued patience.
Oct 22, 16:01 UTC
Update - Our team is continuing to work on restoring HUB. As part of that effort, we are running a process that may take approximately 30 minutes, and HUB will remain unavailable during this time. We will post an update once it completes. Thank you for your continued patience.
Oct 22, 15:31 UTC
Update - We are aware that users may be unable to log into HUB. Thank you for your patience while our development teams are urgently working to resolve this outage.
Oct 22, 15:09 UTC
Update - We are continuing to investigate this issue.
Oct 22, 14:16 UTC
Update - We are continuing to investigate severe latency in ServicePower HUB, and will provide updates here as soon as they become available.
Oct 22, 14:08 UTC
Investigating - We are currently investigating severe latency, debilitating some users' experience in ServicePower HUB, including not being able to log in. Please follow the status page as our investigation progresses, and will work to resolve this as soon as possible.
Oct 22, 13:41 UTC

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Cancelled - Contractor Reimbursement EU - Maintenance
Postmortem - Read details
Oct 20, 21:45 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 21:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:00 UTC
Scheduled - Contractor Reimbursement EU will be undergoing network maintenance.

The below components may be inaccessible or fail to load as expected during the maintenance window.

• Contractor Reimbursement/Claims GUI
• Claims SFTP/Telnet Access

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the ServiceDispatch API.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Oct 16, 21:49 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Scheduling - WebGantt EU Product Upgrade 2.11.1
Completed - The scheduled maintenance has been completed.
Oct 14, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 19:00 UTC
Scheduled - Work is planned to upgrade Scheduling WebGantt EU to version 2.11.1.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 8, 21:26 UTC
Scheduling - WebGantt US Product Upgrade 2.11.1
Completed - The scheduled maintenance has been completed.
Oct 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:30 UTC
Scheduled - Work is planned to Upgrade Scheduling WebGantt US to version 2.11.1.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 8, 21:28 UTC

Oct 13, 2026

ServiceBroker EU - Product Release 5.39.0
Completed - The scheduled maintenance has been completed.
Oct 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:00 UTC
Scheduled - Work is planned to Upgrade ServiceBroker to version 5.39.0.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 5, 16:15 UTC
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