Contractor Reimbursement US Datacenters will be undergoing network maintenance during this period. This will not cause any interruptions to service, and Contractor Reimbursement will remain operational during this time. Posted on
Mar 28, 2025 - 13:55 UTC
If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on
Mar 25, 2025 - 17:50 UTC
Work is planned to Upgrade ServiceBroker to version 5.27.0.
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail.
If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on
Mar 31, 2025 - 22:50 UTC
Work is planned to Upgrade ServiceBroker to version 5.27.0.
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail.
If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on
Mar 31, 2025 - 23:03 UTC
Completed -
The scheduled maintenance has been completed.
Apr 2, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 UTC
Scheduled -
Work is planned to Upgrade Scheduling WebGantt US to version 2.5.0.
Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.
Resolved -
This incident has been resolved.
Mar 29, 21:38 UTC
Investigating -
Contractor Reimbursement US is currently unavailable due to ongoing network maintenance at our US data center. We have alerted the third-party vendor performing the maintenance, and they are actively investigating the issue to restore functionality as quickly as possible. We will provide updates here as they become available. Thank you for your patience while we work to restore function as quickly as possible.
Mar 29, 20:11 UTC
Completed -
The scheduled maintenance has been completed.
Mar 24, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 03:00 UTC
Scheduled -
Contractor Reimbursement US Datacenters will be undergoing firewall maintenance during this period. This will not cause any interruptions to service, and Contractor Reimbursement will remain operational during this time.
If you are experiencing any issues accessing Contractor Reimbursement during or following this maintenance, please contact ServicePower Support at 877-995-8040.
Mar 21, 19:13 UTC