All Systems Operational

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If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.

Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page

Scheduling-US ? Operational
90 days ago
100.0 % uptime
Today
Gantt-US ? Operational
90 days ago
100.0 % uptime
Today
Empowerment-US ? Operational
90 days ago
100.0 % uptime
Today
Sched-US - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU ? Operational
90 days ago
100.0 % uptime
Today
Gantt-EU ? Operational
90 days ago
100.0 % uptime
Today
Empowerment-EU ? Operational
90 days ago
100.0 % uptime
Today
Sched-EU - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - FrontEnd ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Application Services ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - FrontEnd ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service -US ? Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU ? Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US ? Operational
90 days ago
99.99 % uptime
Today
Contractor Reimbursement-US - FrontEnd Operational
90 days ago
99.99 % uptime
Today
Contractor Reimbursement-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US ? Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU ? Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Scheduling-US - Backend (by Tenant ID) ? Operational
90 days ago
100.0 % uptime
Today
A0001 - Manager ? Operational
90 days ago
100.0 % uptime
Today
A0001 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0002 - Manager ? Operational
90 days ago
100.0 % uptime
Today
A0002 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0003 - Manager Operational
90 days ago
100.0 % uptime
Today
A0003 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0004 - Manager Operational
90 days ago
100.0 % uptime
Today
A0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0005 - Manager Operational
90 days ago
100.0 % uptime
Today
A0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0006 - Manager Operational
90 days ago
100.0 % uptime
Today
A0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU - Backend (by Tenant ID) ? Operational
90 days ago
100.0 % uptime
Today
B0001 - Manager Operational
90 days ago
100.0 % uptime
Today
B0001 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0002 - Manager ? Operational
90 days ago
100.0 % uptime
Today
B0002 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
B0003 - Manager ? Operational
90 days ago
100.0 % uptime
Today
B0003 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0004 - Manager Operational
90 days ago
100.0 % uptime
Today
B0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0005 - Manager Operational
90 days ago
100.0 % uptime
Today
B0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0006 - Manager Operational
90 days ago
100.0 % uptime
Today
B0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0007 - Manager Operational
90 days ago
100.0 % uptime
Today
B0007 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0008 - Manager Operational
90 days ago
100.0 % uptime
Today
B0008 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0009 - Manager Operational
90 days ago
100.0 % uptime
Today
B0009 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0010 - Manager Operational
90 days ago
100.0 % uptime
Today
B0010 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0011 - Manager Operational
90 days ago
100.0 % uptime
Today
B0011 - Optimizer Operational
90 days ago
100.0 % uptime
Today
TEST ? Operational
90 days ago
100.0 % uptime
Today
ServiceHub-US ? Operational
90 days ago
100.0 % uptime
Today
Passport-Infra Operational
90 days ago
100.0 % uptime
Today
Passport Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Contractor Reimbursement (Formerly ServiceClaims) US Mar 29, 2025 13:00 - Mar 30, 2025 02:00 UTC

Contractor Reimbursement US Datacenters will be undergoing network maintenance during this period. This will not cause any interruptions to service, and Contractor Reimbursement will remain operational during this time.
Posted on Mar 28, 2025 - 13:55 UTC

Contractor Reimbursement (Formerly ServiceClaims) EU - Maintenance Apr 2, 2025 23:00 - Apr 3, 2025 04:00 UTC

Maintenance is planned for Contractor Reimbursement (Formerly ServiceClaims) EU.

During this time the below components will be inaccessible or fail to load as expected.

• Contractor Reimbursement GUI
• Contractor Reimbursement SFTP - Files going to Contractor Reimbursement and files coming from Contractor
Reimbursement, and claims batch upload files.
• Contractor Reimbursement Telnet Access

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Posted on Mar 25, 2025 - 17:50 UTC

ServiceBroker EU - Product Release 5.27.0 Apr 7, 2025 23:00 - Apr 8, 2025 00:00 UTC

Work is planned to Upgrade ServiceBroker to version 5.27.0.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Posted on Mar 31, 2025 - 22:50 UTC

ServiceBroker EU - Product Release 5.27.0 Apr 9, 2025 04:00-05:00 UTC

Work is planned to Upgrade ServiceBroker to version 5.27.0.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Posted on Mar 31, 2025 - 23:03 UTC
Apr 2, 2025
Completed - The scheduled maintenance has been completed.
Apr 2, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 UTC
Scheduled - Work is planned to Upgrade Scheduling WebGantt US to version 2.5.0.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Mar 26, 20:27 UTC
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
Resolved - This incident has been resolved.
Mar 29, 21:38 UTC
Investigating - Contractor Reimbursement US is currently unavailable due to ongoing network maintenance at our US data center. We have alerted the third-party vendor performing the maintenance, and they are actively investigating the issue to restore functionality as quickly as possible. We will provide updates here as they become available. Thank you for your patience while we work to restore function as quickly as possible.
Mar 29, 20:11 UTC
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Completed - The scheduled maintenance has been completed.
Mar 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 03:00 UTC
Scheduled - Contractor Reimbursement US Datacenters will be undergoing firewall maintenance during this period. This will not cause any interruptions to service, and Contractor Reimbursement will remain operational during this time.

If you are experiencing any issues accessing Contractor Reimbursement during or following this maintenance, please contact ServicePower Support at 877-995-8040.

Mar 21, 19:13 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.