All Systems Operational

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If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.

Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page

Uptime over the past 90 days. View historical uptime.
Scheduling-US Operational
90 days ago
100.0 % uptime
Today
Gantt-US Operational
90 days ago
100.0 % uptime
Today
Empowerment-US Operational
90 days ago
100.0 % uptime
Today
Sched-US - BrokerSVC Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU Operational
90 days ago
100.0 % uptime
Today
Gantt-EU Operational
90 days ago
100.0 % uptime
Today
Empowerment-EU Operational
90 days ago
100.0 % uptime
Today
Sched-EU - BrokerSVC Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service -US Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US Operational
90 days ago
99.98 % uptime
Today
Dispatch-US - FrontEnd Operational
90 days ago
99.98 % uptime
Today
Dispatch-US - Application Services Operational
90 days ago
99.97 % uptime
Today
Dispatch-US - BrokerSVC Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - BrokerSVC Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US Operational
90 days ago
99.99 % uptime
Today
Contractor Reimbursement-US - FrontEnd Operational
90 days ago
99.99 % uptime
Today
Contractor Reimbursement-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Scheduling-US - Backend (by Tenant ID) Operational
90 days ago
100.0 % uptime
Today
A0001 - Manager Operational
90 days ago
100.0 % uptime
Today
A0001 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0002 - Manager Operational
90 days ago
100.0 % uptime
Today
A0002 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0003 - Manager Operational
90 days ago
100.0 % uptime
Today
A0003 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0004 - Manager Operational
90 days ago
100.0 % uptime
Today
A0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0005 - Manager Operational
90 days ago
100.0 % uptime
Today
A0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0006 - Manager Operational
90 days ago
100.0 % uptime
Today
A0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU - Backend (by Tenant ID) Operational
90 days ago
100.0 % uptime
Today
B0001 - Manager Operational
90 days ago
100.0 % uptime
Today
B0001 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0002 - Manager Operational
90 days ago
100.0 % uptime
Today
B0002 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0003 - Manager Operational
90 days ago
100.0 % uptime
Today
B0003 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0004 - Manager Operational
90 days ago
100.0 % uptime
Today
B0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0005 - Manager Operational
90 days ago
100.0 % uptime
Today
B0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0006 - Manager Operational
90 days ago
100.0 % uptime
Today
B0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0007 - Manager Operational
90 days ago
100.0 % uptime
Today
B0007 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0008 - Manager Operational
90 days ago
100.0 % uptime
Today
B0008 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0009 - Manager Operational
90 days ago
100.0 % uptime
Today
B0009 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0010 - Manager Operational
90 days ago
100.0 % uptime
Today
B0010 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0011 - Manager Operational
90 days ago
100.0 % uptime
Today
B0011 - Optimizer Operational
90 days ago
100.0 % uptime
Today
ServiceHub-US Operational
90 days ago
100.0 % uptime
Today
Vision AI - EU Operational
90 days ago
100.0 % uptime
Today
Vision AI - US Operational
90 days ago
100.0 % uptime
Today
Compliance Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 14, 2026

No incidents reported today.

Feb 13, 2026
Dispatch Production Redirecting to Staging
Resolved - This incident has been resolved.
Feb 13, 11:14 UTC
Update - We are continuing to investigate this issue.
Feb 13, 10:30 UTC
Investigating - We are currently investigating an issue where accessing https://fss.servicepower.com redirects users to the staging environment. Further updates will be provided as the investigation progresses.
Feb 13, 09:59 UTC
Dispatch US - Product Release 9.9.6
Completed - The scheduled maintenance has been completed.
Feb 13, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:00 UTC
Scheduled - Work is planned to Upgrade Dispatch to version 9.9.6.

During this time the below components will be inaccessible or fail to load as expected.

• Dispatch GUI
• Dispatch API (integrations)
• Dispatch Servicer APIs (integrations)

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Feb 4, 17:05 UTC
Feb 12, 2026
Emergency Maintenance - Scheduling - WebGantt EU Product Rollback to Version 2.8.1
Completed - The scheduled maintenance has been completed.
Feb 12, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:30 UTC
Scheduled - Emergency maintenance is planned to rollback Scheduling WebGantt EU to version 2.8.1.

Please note, there will be no downtime to the system during this rollback. After the deployment is complete, the version number will be displayed on the login screen of WebGantt. If version number 2.8.1 does not appear, please refresh the page.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Feb 12, 15:45 UTC
Emergency Maintenance - Scheduling - WebGantt US Product Rollback to Version 2.8.1
Completed - The scheduled maintenance has been completed.
Feb 12, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:30 UTC
Scheduled - Emergency maintenance is planned to rollback Scheduling WebGantt US to version 2.8.1.

Please note, there will be no downtime to the system during this rollback. After the deployment is complete, the version number will be displayed on the login screen of WebGantt. If version number 2.8.1 does not appear, please refresh the page.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Feb 12, 15:47 UTC
Emergency Maintenance - Scheduling - WebGantt US Product Upgrade 2.9.0 Redeployment
Completed - The scheduled maintenance has been completed.
Feb 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 09:30 UTC
Scheduled - Emergency maintenance is planned to Upgrade Scheduling WebGantt US to version 2.9.0.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Feb 11, 16:24 UTC
Dispatch EU - Product Release 9.9.6
Completed - The scheduled maintenance has been completed.
Feb 12, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 UTC
Scheduled - Work is planned to Upgrade Dispatch to version 9.9.6.

During this time the below components will be inaccessible or fail to load as expected.

• Dispatch GUI
• Dispatch API (integrations)
• Dispatch Servicer APIs (integrations)

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Feb 4, 17:03 UTC
Feb 11, 2026
Scheduling - WebGantt EU Product Upgrade 2.9.0
Completed - The scheduled maintenance has been completed.
Feb 11, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 UTC
Scheduled - Work is planned to Upgrade Scheduling WebGantt EU to version 2.9.0.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Feb 4, 18:18 UTC
CANCELLED - Scheduling - WebGantt US Product Upgrade 2.9.0
Postmortem - Read details
Feb 11, 16:21 UTC
Completed - The scheduled maintenance has been completed.
Feb 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 09:30 UTC
Scheduled - Work is planned to Upgrade Scheduling WebGantt US to version 2.9.0.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Feb 4, 18:20 UTC
Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Dispatch US Staging Environment Unavailable
Resolved - This incident has been resolved.
Feb 6, 22:52 UTC
Investigating - Our Dispatch Staging Environment database is currently unavailable. Our developers are investigating this with urgency to restore function as quickly as possible. Thank you for your patience, and we will keep this page updated as soon as we have more information.

Please note that the Dispatch Production environment is fully functional and not affected.
Feb 6, 22:10 UTC
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026
Contractor Reimbursement System Outage Notification
Resolved - This incident has been resolved.
Feb 3, 16:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 13:17 UTC
Investigating - We are aware of issues affecting access to the Contractor Reimbursement system user interface at https://claimworks.servicepower.com/. Our team is actively investigating the problem, and we apologise for the inconvenience this may cause. We appreciate your patience while we work to resolve the issue as quickly as possible.
Feb 3, 13:13 UTC
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

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