Investigating - We are currently investigating reported issues with Contractor Reimbursement.
Users have reported receiving an error message intermittently when attempting to submit claims, and the main menu in the Contractor Reimbursement UI intermittently disappearing. Thank you for your patience while we address these issues, and we will update this status page as we have updates to share.
Please contact Support with any further questions or concerns.
ServicePower Support Team
https://servicepower.atlassian.net/servicedesk/customer/portal/4
Nov 17, 2025 - 17:09 UTC
Users have reported receiving an error message intermittently when attempting to submit claims, and the main menu in the Contractor Reimbursement UI intermittently disappearing. Thank you for your patience while we address these issues, and we will update this status page as we have updates to share.
Please contact Support with any further questions or concerns.
ServicePower Support Team
https://servicepower.atlassian.net/servicedesk/customer/portal/4
Nov 17, 2025 - 17:09 UTC
About This Site
If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.
Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page
Scheduling-US
?
Operational
Gantt-US
?
Operational
Empowerment-US
?
Operational
Sched-US - BrokerSVC
?
Operational
Scheduling-EU
?
Operational
Gantt-EU
?
Operational
Empowerment-EU
?
Operational
Sched-EU - BrokerSVC
?
Operational
Mobile Access-US
?
Operational
Mobile Access-US - FrontEnd
?
Operational
Mobile Access-US - Application Services
?
Operational
Mobile Access-US - Broker Service
Operational
Mobile Access-US - Message Queue Health
Operational
Mobile Access-EU
?
Operational
Mobile Access-EU - FrontEnd
?
Operational
Mobile Access-EU - Application Services
Operational
Mobile Access-EU - Broker Service
Operational
Mobile Access-EU - Message Queue Health
Operational
Customer Self-Service -US
?
Operational
Customer Self-Service-US - FrontEnd
Operational
Customer Self-Service-US - Application Services
Operational
Customer Self-Service-EU
?
Operational
Customer Self-Service-EU - FrontEnd
Operational
Customer Self-Service-EU - Application Services
Operational
Dispatch-US
?
Operational
Dispatch-US - FrontEnd
Operational
Dispatch-US - Application Services
Operational
Dispatch-US - BrokerSVC
?
Operational
Dispatch-EU
?
Operational
Dispatch-EU - FrontEnd
Operational
Dispatch-EU - Application Services
Operational
Dispatch-EU - BrokerSVC
?
Operational
Contractor Reimbursement-US
?
Operational
Contractor Reimbursement-US - FrontEnd
Operational
Contractor Reimbursement-US - Application Services
Operational
Contractor Reimbursement-EU
?
Operational
Contractor Reimbursement-EU - FrontEnd
Operational
Contractor Reimbursement-EU - Application Services
Operational
Work Order Management-US
?
Operational
Work Order Management-US - FrontEnd
Operational
Work Order Management-US - Application Services
Operational
Work Order Management-EU
?
Operational
Work Order Management-EU - FrontEnd
Operational
Work Order Management-EU - Application Services
Operational
Scheduling-US - Backend (by Tenant ID)
?
Operational
A0001 - Manager
?
Operational
A0001 - Optimizer
?
Operational
A0002 - Manager
?
Operational
A0002 - Optimizer
?
Operational
A0003 - Manager
Operational
A0003 - Optimizer
?
Operational
A0004 - Manager
Operational
A0004 - Optimizer
Operational
A0005 - Manager
Operational
A0005 - Optimizer
Operational
A0006 - Manager
Operational
A0006 - Optimizer
Operational
Scheduling-EU - Backend (by Tenant ID)
?
Operational
B0001 - Manager
Operational
B0001 - Optimizer
Operational
B0002 - Manager
?
Operational
B0002 - Optimizer
?
Operational
B0003 - Manager
?
Operational
B0003 - Optimizer
Operational
B0004 - Manager
Operational
B0004 - Optimizer
Operational
B0005 - Manager
Operational
B0005 - Optimizer
Operational
B0006 - Manager
Operational
B0006 - Optimizer
Operational
B0007 - Manager
Operational
B0007 - Optimizer
Operational
B0008 - Manager
Operational
B0008 - Optimizer
Operational
B0009 - Manager
Operational
B0009 - Optimizer
Operational
B0010 - Manager
Operational
B0010 - Optimizer
Operational
B0011 - Manager
Operational
B0011 - Optimizer
Operational
TEST
?
Operational
ServiceHub-US
?
Operational
Passport-Infra
Operational
Passport
Operational
Vision AI - EU
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Mobile Access US - Product Release 5.9.1 Nov 20, 2025 05:00-06:00 UTC
Update -
The date for this upgrade has changed and is now scheduled for November 20, 2025. The start time and duration remain the same.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
Nov 10, 2025 - 17:27 UTC
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
Nov 10, 2025 - 17:27 UTC
Scheduled -
Work is planned to Upgrade Mobile Access US to version 5.9.1.
During this time the below components will be inaccessible or fail to load as expected.
• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client
ServiceBroker application will also be unavailable during the upgrade.
Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the Mobile Access icon from home screen.
3. Launch application and readd icon to home screen.
This release supports changes to HUB, therefore there are no release notes associated with this upgrade.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Nov 06, 2025 - 23:08 UTC
During this time the below components will be inaccessible or fail to load as expected.
• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client
ServiceBroker application will also be unavailable during the upgrade.
Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the Mobile Access icon from home screen.
3. Launch application and readd icon to home screen.
This release supports changes to HUB, therefore there are no release notes associated with this upgrade.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Nov 06, 2025 - 23:08 UTC