All Systems Operational
About This Site
If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.
Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page
Scheduling-US
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Operational
Gantt-US
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Operational
Empowerment-US
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Operational
Sched-US - BrokerSVC
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Operational
Scheduling-EU
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Operational
Gantt-EU
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Operational
Empowerment-EU
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Operational
Sched-EU - BrokerSVC
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Operational
Mobile Access-US
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Operational
Mobile Access-US - FrontEnd
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Operational
Mobile Access-US - Application Services
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Operational
Mobile Access-US - Broker Service
Operational
Mobile Access-US - Message Queue Health
Operational
Mobile Access-EU
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Operational
Mobile Access-EU - FrontEnd
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Operational
Mobile Access-EU - Application Services
Operational
Mobile Access-EU - Broker Service
Operational
Mobile Access-EU - Message Queue Health
Operational
Customer Self-Service -US
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Operational
Customer Self-Service-US - FrontEnd
Operational
Customer Self-Service-US - Application Services
Operational
Customer Self-Service-EU
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Operational
Customer Self-Service-EU - FrontEnd
Operational
Customer Self-Service-EU - Application Services
Operational
Dispatch-US
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Operational
Dispatch-US - FrontEnd
Operational
Dispatch-US - Application Services
Operational
Dispatch-US - BrokerSVC
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Operational
Dispatch-EU
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Operational
Dispatch-EU - FrontEnd
Operational
Dispatch-EU - Application Services
Operational
Dispatch-EU - BrokerSVC
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Operational
Contractor Reimbursement-US
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Operational
Contractor Reimbursement-US - FrontEnd
Operational
Contractor Reimbursement-US - Application Services
Operational
Contractor Reimbursement-EU
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Operational
Contractor Reimbursement-EU - FrontEnd
Operational
Contractor Reimbursement-EU - Application Services
Operational
Work Order Management-US
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Operational
Work Order Management-US - FrontEnd
Operational
Work Order Management-US - Application Services
Operational
Work Order Management-EU
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Operational
Work Order Management-EU - FrontEnd
Operational
Work Order Management-EU - Application Services
Operational
Scheduling-US - Backend (by Tenant ID)
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Operational
A0001 - Manager
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Operational
A0001 - Optimizer
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Operational
A0002 - Manager
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Operational
A0002 - Optimizer
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Operational
A0003 - Manager
Operational
A0003 - Optimizer
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Operational
A0004 - Manager
Operational
A0004 - Optimizer
Operational
A0005 - Manager
Operational
A0005 - Optimizer
Operational
A0006 - Manager
Operational
A0006 - Optimizer
Operational
Scheduling-EU - Backend (by Tenant ID)
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Operational
B0001 - Manager
Operational
B0001 - Optimizer
Operational
B0002 - Manager
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Operational
B0002 - Optimizer
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Operational
B0003 - Manager
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Operational
B0003 - Optimizer
Operational
B0004 - Manager
Operational
B0004 - Optimizer
Operational
B0005 - Manager
Operational
B0005 - Optimizer
Operational
B0006 - Manager
Operational
B0006 - Optimizer
Operational
B0007 - Manager
Operational
B0007 - Optimizer
Operational
B0008 - Manager
Operational
B0008 - Optimizer
Operational
B0009 - Manager
Operational
B0009 - Optimizer
Operational
B0010 - Manager
Operational
B0010 - Optimizer
Operational
B0011 - Manager
Operational
B0011 - Optimizer
Operational
TEST
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Operational
ServiceHub-US
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Operational
Passport-Infra
Operational
Passport
Operational
Vision AI - EU
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ServiceBroker EU - Product Release 5.30.0.2 Nov 13, 2025 00:00-01:00 UTC
Work is planned to Upgrade ServiceBroker to version 5.30.0.2
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Nov 05, 2025 - 18:33 UTC
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Nov 05, 2025 - 18:33 UTC
Mobile Access US - Product Release 5.9.1 Nov 13, 2025 05:00-06:00 UTC
Work is planned to Upgrade Mobile Access US to version 5.9.1.
During this time the below components will be inaccessible or fail to load as expected.
• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client
ServiceBroker application will also be unavailable during the upgrade.
Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the Mobile Access icon from home screen.
3. Launch application and readd icon to home screen.
This release supports changes to HUB, therefore there are no release notes associated with this upgrade.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Nov 06, 2025 - 23:08 UTC
During this time the below components will be inaccessible or fail to load as expected.
• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client
ServiceBroker application will also be unavailable during the upgrade.
Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the Mobile Access icon from home screen.
3. Launch application and readd icon to home screen.
This release supports changes to HUB, therefore there are no release notes associated with this upgrade.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Nov 06, 2025 - 23:08 UTC
ServiceBroker US - Product Release 5.30.0.2 Nov 14, 2025 05:00-06:00 UTC
Work is planned to Upgrade ServiceBroker to version 5.30.0.2
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Nov 05, 2025 - 18:30 UTC
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Nov 05, 2025 - 18:30 UTC