Kind regards, ServicePower Team
Nov 10, 2025 - 17:27 UTC
Scheduled -
Work is planned to Upgrade Mobile Access US to version 5.9.1.
During this time the below components will be inaccessible or fail to load as expected.
• Mobile Access GUI (Nexus) • Mobile Access API ((integrations) • Mobile Access Client
ServiceBroker application will also be unavailable during the upgrade.
Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon: 1. Clear browser cache (alltime) 2. Delete the Mobile Access icon from home screen. 3. Launch application and readd icon to home screen.
This release supports changes to HUB, therefore there are no release notes associated with this upgrade.
If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us
Nov 06, 2025 - 23:08 UTC
Completed -
The scheduled maintenance has been completed.
Nov 14, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:00 UTC
Scheduled -
Work is planned to Upgrade ServiceBroker to version 5.30.0.2
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail.
Completed -
The scheduled maintenance has been completed.
Nov 13, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 UTC
Scheduled -
Work is planned to Upgrade ServiceBroker to version 5.30.0.2
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail.
Resolved -
This incident has been resolved.
Nov 12, 17:23 UTC
Investigating -
We’re aware of an intermittent issue affecting the Contractor Reimbursement page and are actively investigating. We’ll provide updates as soon as more information is available.
Nov 12, 16:22 UTC
Completed -
The scheduled maintenance has been completed.
Nov 3, 05:00 UTC
Scheduled -
Maintenance is planned to upgrade the US STAGING Dispatch database for performance improvement. Please note this has no impact at all on the US Dispatch Production environment, which will remain fully operational during this time.
During this time, Dispatch US STAGING may be inaccessible or fail to load as expected.