All Systems Operational

About This Site

If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.

Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page

Uptime over the past 90 days. View historical uptime.
Scheduling-US Operational
Gantt-US Operational
Empowerment-US Operational
Sched-US - BrokerSVC Operational
ServiceManager 2-US Operational
Scheduling-EU Operational
Gantt-EU Operational
Empowerment-EU Operational
Sched-EU - BrokerSVC Operational
ServiceManager 2-EU Operational
Mobile Access-US Operational
Mobile Access-US - FrontEnd Operational
Mobile Access-US - Application Services Operational
Mobile Access-US - Broker Service Operational
Mobile Access-US - Message Queue Health Operational
Mobile Access-EU Operational
Mobile Access-EU - FrontEnd Operational
Mobile Access-EU - Application Services Operational
Mobile Access-EU - Broker Service Operational
Mobile Access-EU - Message Queue Health Operational
Customer Self-Service -US Operational
Customer Self-Service-US - FrontEnd Operational
Customer Self-Service-US - Application Services Operational
Customer Self-Service-EU Operational
Customer Self-Service-EU - FrontEnd Operational
Customer Self-Service-EU - Application Services Operational
Dispatch-US Operational
Dispatch-US - FrontEnd Operational
Dispatch-US - Application Services Operational
Dispatch-US - BrokerSVC Operational
Dispatch-EU Operational
Dispatch-EU - FrontEnd Operational
Dispatch-EU - Application Services Operational
Dispatch-EU - BrokerSVC Operational
Contractor Reimbursement-US Operational
Contractor Reimbursement-US - FrontEnd Operational
Contractor Reimbursement-US - Application Services Operational
Contractor Reimbursement-EU Operational
Contractor Reimbursement-EU - FrontEnd Operational
Contractor Reimbursement-EU - Application Services Operational
Work Order Management-US Operational
Work Order Management-US - FrontEnd Operational
Work Order Management-US - Application Services Operational
Work Order Management-EU Operational
Work Order Management-EU - FrontEnd Operational
Work Order Management-EU - Application Services Operational
Scheduling-US - Backend (by Tenant ID) Operational
A0001 - Manager Operational
A0001 - Optimizer Operational
A0002 - Manager Operational
A0002 - Optimizer Operational
A0003 - Manager Operational
A0003 - Optimizer Operational
A0004 - Manager Operational
A0004 - Optimizer Operational
A0005 - Manager Operational
A0005 - Optimizer Operational
A0006 - Manager Operational
A0006 - Optimizer Operational
Scheduling-EU - Backend (by Tenant ID) Operational
B0001 - Manager Operational
B0001 - Optimizer Operational
B0002 - Manager Operational
B0002 - Optimizer Operational
B0003 - Manager Operational
B0003 - Optimizer Operational
B0004 - Manager Operational
B0004 - Optimizer Operational
B0005 - Manager Operational
B0005 - Optimizer Operational
B0006 - Manager Operational
B0006 - Optimizer Operational
B0007 - Manager Operational
B0007 - Optimizer Operational
B0008 - Manager Operational
B0008 - Optimizer Operational
B0009 - Manager Operational
B0009 - Optimizer Operational
B0010 - Manager Operational
B0010 - Optimizer Operational
B0011 - Manager Operational
B0011 - Optimizer Operational
ServiceHub-US Operational
Vision AI - EU Operational
Vision AI - US Operational
Compliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 15, 2026

No incidents reported today.

Sep 14, 2026

Contractor Reimbursement US and UK- Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 14:58 UTC
Scheduled - Contractor Reimbursement US and UK Datacenters will be undergoing network maintenance during this period. This will not cause any interruptions to service, and Contractor Reimbursement will remain operational during this time.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 11, 00:54 UTC

Sep 13, 2026

No incidents reported.

Sep 12, 2026

Contractor Reimbursement US- Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 00:48 UTC
Scheduled - Contractor Reimbursement US Datacenters will be undergoing network maintenance.

During this time the below components may intermittently be inaccessible or fail to load as expected.

• Contractor Reimbursement/Claims GUI
• Claims SFTP/Telnet Access

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the ServiceDispatch API.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team
Sep 11, 00:46 UTC

Sep 11, 2026

HUB Login Errors
Resolved - Users reported this morning that they were unable to log into HUB. This issue has now been resolved, and users should now be able to successfully log into HUB.
Sep 11, 14:06 UTC

Sep 10, 2026

No incidents reported.

Sep 9, 2026

ServiceBroker EU - Emergency Scheduled Maintenance Product Release 5.38.0
Completed - The scheduled maintenance has been completed.
Sep 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:00 UTC
Scheduled - Please note that the maintenance originally planned for 07/09/2026 has been rescheduled to 08/09/2026.

An emergency Maintenance for ServiceBroker EU is scheduled.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 8, 15:41 UTC

Sep 8, 2026

ServiceBroker EU - Product Release 5.38.0
Completed - The scheduled maintenance has been completed.
Sep 8, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:00 UTC
Scheduled - Work is planned to Upgrade ServiceBroker to version 5.38.0.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Aug 26, 15:55 UTC

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

ServiceBroker US - Product Release 5.38.0
Completed - The scheduled maintenance has been completed.
Sep 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 04:00 UTC
Scheduled - Work is planned to Upgrade ServiceBroker to version 5.38.0.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Aug 26, 18:34 UTC

Sep 2, 2026

ServicePower HUB - Work Order Search and Aging Features Reported Issues
Resolved - ServicePower has rolled back the 2.4.3 release, which has restored the work order search tool functionality.

Thank you for your patience while we worked to resolve this issue. Please contact Servicer Support with any questions, or if further assistance is needed.
Sep 2, 17:08 UTC
Investigating - Users in ServicePower HUB are experiencing issues with the work order search and aging features within the HUB Dashboard.

Using the advanced work order search is fully operational, and can be used in lieu of the work order search tool, while our development team works to restore functionality in the work order search tools in the HUB Dashboard.

To navigate to the Advanced Search tool:
Orders > Work Order Search > the Advanced Search tool will appear in a pane on the left side of this screen.

When using the Advanced Search tool, due to the nature of this issue, users will need to Reset all filters before navigating back to the advanced work order search tool. This can be done by clicking the Reset button on the top right side of the advanced work order search results.
Sep 2, 15:26 UTC

Sep 1, 2026

Emergency Maintenance- ServiceBroker US
Completed - The scheduled maintenance has been completed.
Sep 1, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 22:00 UTC
Scheduled - Emergency Maintenance is scheduled in preparation for the upcoming Broker 5.38.0 US release.

All services will remain online and operational. However, users may experience brief processing delays while database maintenance is actively running.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Aug 26, 18:43 UTC
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