Monitoring - A fix has been implemented and we are monitoring the results.
Aug 16, 2024 - 14:09 UTC
Aug 16, 2024 - 14:09 UTC
Investigating - We are currently investigating this issue.
Aug 16, 2024 - 13:57 UTC
Aug 16, 2024 - 13:57 UTC
Monitoring - A fix has been implemented for this issue but we will continue to monitor this issue to make sure it does not come up again.
Aug 15, 2024 - 20:28 UTC
Aug 15, 2024 - 20:28 UTC
Update - We are continuing to investigate this issue.
Aug 15, 2024 - 20:14 UTC
Aug 15, 2024 - 20:14 UTC
Investigating - We are currently looking into the intermittent 504 Gateway timeout errors with ServiceDispatch API. We will provide another update as soon as we have one.
Aug 15, 2024 - 20:04 UTC
Aug 15, 2024 - 20:04 UTC
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ServiceScheduling-US
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Operational
Gantt-US
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Operational
Empowerment-US
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Operational
Sched-US - BrokerSVC
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Operational
ServiceScheduling-EU
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Operational
Gantt-EU
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Operational
Empowerment-EU
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Operational
Sched-EU - BrokerSVC
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Operational
ServiceMobility-US
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Operational
Mobility-US - FrontEnd
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Operational
ServiceMobility-US - Application Services
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Operational
ServiceMobility-US - Broker Service
Operational
ServiceMobility-US - Message Queue Health
Operational
ServiceMobility-EU
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Operational
Mobility-EU - FrontEnd
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Operational
ServiceMobility-EU - Application Services
Operational
ServiceMobility-EU - Broker Service
Operational
ServiceMobility-EU - Message Queue Health
Operational
ServicePortal-US
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Operational
ServicePortal-US - FrontEnd
Operational
ServicePortal-US - Application Services
Operational
ServicePortal-EU
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Operational
ServicePortal-EU - FrontEnd
Operational
ServicePortal-EU - Application Services
Operational
ServiceDispatch-US
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Operational
Dispatch-US - FrontEnd
Operational
ServiceDispatch-US - Application Services
Operational
Dispatch-US - BrokerSVC
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Operational
ServiceDispatch-EU
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Operational
Dispatch-EU - FrontEnd
Operational
ServiceDispatch-EU - Application Services
Operational
Dispatch-EU - BrokerSVC
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Operational
ServiceClaims-US
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Operational
Claims-US - FrontEnd
Operational
Claims-US - Application Services
Operational
ServiceClaims-EU
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Operational
Claims-EU - FrontEnd
Operational
Claims-EU - Application Services
Operational
ServiceOrder-US
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Operational
ServiceOrder-US - FrontEnd
Operational
ServiceOrder-US - Application Services
Operational
ServiceOrder-EU
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Operational
ServiceOrder-EU - FrontEnd
Operational
ServiceOrder-EU - Application Services
Operational
ServiceScheduling-US - Backend (by Tenant ID)
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Operational
A0001 - Manager
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Operational
A0001 - Optimizer
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Operational
A0002 - Manager
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Operational
A0002 - Optimizer
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Operational
A0003 - Manager
Operational
A0003 - Optimizer
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Operational
A0004 - Manager
Operational
A0004 - Optimizer
Operational
A0005 - Manager
Operational
A0005 - Optimizer
Operational
A0006 - Manager
Operational
A0006 - Optimizer
Operational
ServiceScheduling-EU - Backend (by Tenant ID)
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Operational
B0001 - Manager
Operational
B0001 - Optimizer
Operational
B0002 - Manager
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Operational
B0002 - Optimizer
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Operational
B0003 - Manager
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Operational
B0003 - Optimizer
Operational
B0004 - Manager
Operational
B0004 - Optimizer
Operational
B0005 - Manager
Operational
B0005 - Optimizer
Operational
B0006 - Manager
Operational
B0006 - Optimizer
Operational
B0007 - Manager
Operational
B0007 - Optimizer
Operational
B0008 - Manager
Operational
B0008 - Optimizer
Operational
B0009 - Manager
Operational
B0009 - Optimizer
Operational
B0010 - Manager
Operational
B0010 - Optimizer
Operational
B0011 - Manager
Operational
B0011 - Optimizer
Operational
TEST
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Operational
ServiceHub-US
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.