All Systems Operational

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If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.

Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page

Uptime over the past 90 days. View historical uptime.
Scheduling-US Operational
90 days ago
100.0 % uptime
Today
Gantt-US Operational
90 days ago
100.0 % uptime
Today
Empowerment-US Operational
90 days ago
100.0 % uptime
Today
Sched-US - BrokerSVC Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU Operational
90 days ago
100.0 % uptime
Today
Gantt-EU Operational
90 days ago
100.0 % uptime
Today
Empowerment-EU Operational
90 days ago
100.0 % uptime
Today
Sched-EU - BrokerSVC Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service -US Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - BrokerSVC Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - BrokerSVC Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Scheduling-US - Backend (by Tenant ID) Operational
90 days ago
100.0 % uptime
Today
A0001 - Manager Operational
90 days ago
100.0 % uptime
Today
A0001 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0002 - Manager Operational
90 days ago
100.0 % uptime
Today
A0002 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0003 - Manager Operational
90 days ago
100.0 % uptime
Today
A0003 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0004 - Manager Operational
90 days ago
100.0 % uptime
Today
A0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0005 - Manager Operational
90 days ago
100.0 % uptime
Today
A0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0006 - Manager Operational
90 days ago
100.0 % uptime
Today
A0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU - Backend (by Tenant ID) Operational
90 days ago
100.0 % uptime
Today
B0001 - Manager Operational
90 days ago
100.0 % uptime
Today
B0001 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0002 - Manager Operational
90 days ago
100.0 % uptime
Today
B0002 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0003 - Manager Operational
90 days ago
100.0 % uptime
Today
B0003 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0004 - Manager Operational
90 days ago
100.0 % uptime
Today
B0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0005 - Manager Operational
90 days ago
100.0 % uptime
Today
B0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0006 - Manager Operational
90 days ago
100.0 % uptime
Today
B0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0007 - Manager Operational
90 days ago
100.0 % uptime
Today
B0007 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0008 - Manager Operational
90 days ago
100.0 % uptime
Today
B0008 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0009 - Manager Operational
90 days ago
100.0 % uptime
Today
B0009 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0010 - Manager Operational
90 days ago
100.0 % uptime
Today
B0010 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0011 - Manager Operational
90 days ago
100.0 % uptime
Today
B0011 - Optimizer Operational
90 days ago
100.0 % uptime
Today
TEST Operational
90 days ago
100.0 % uptime
Today
ServiceHub-US Operational
90 days ago
100.0 % uptime
Today
Passport-Infra Operational
90 days ago
100.0 % uptime
Today
Passport Operational
90 days ago
100.0 % uptime
Today
Vision AI - EU Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Work Order Management EU - Product Release 1.2.39 Dec 11, 2025 21:00-21:30 UTC

Work is planned to Upgrade Work Order Management EU to version 1.2.39.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach Work Order Management.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Dec 03, 2025 - 18:21 UTC
Dec 9, 2025

No incidents reported today.

Dec 8, 2025
UI Performance Degradation on Contractor Reimbursement System | US Site Latency Issues
Resolved - This incident has been resolved.
Dec 8, 17:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 16:01 UTC
Investigating - We are currently investigating reports of slow UI performance on the Contractor Reimbursement System. Our engineering team is working to identify the root cause and restore normal service levels. Further updates will be shared as they become available.
Dec 8, 14:54 UTC
ServiceDispatch API – Intermittent Webservice Issues (Monitoring)
Resolved - This incident has been resolved.
Dec 8, 11:50 UTC
Monitoring - Earlier this morning, we identified an issue where Webservices were not responding as expected following the recent product release. Our team has implemented a fix, and the system is now fully stable.

We will continue to monitor performance closely over the coming hours and do not anticipate any further disruptions.

Thank you for your patience and understanding.
Dec 5, 13:36 UTC
Work Order Management US - Product Release 1.2.39
Completed - The scheduled maintenance has been completed.
Dec 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 08:00 UTC
Scheduled - Work is planned to Upgrade Work Order Management US to version 1.2.39

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach the Work Order Management.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Dec 1, 16:13 UTC
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Dispatch US - Product Release 9.9.5
Completed - The scheduled maintenance has been completed.
Dec 5, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 04:00 UTC
Scheduled - Work is planned to Upgrade Dispatch to version 9.9.5.

During this time the below components will be inaccessible or fail to load as expected.

• Dispatch GUI
• Dispatch API (integrations)
• Dispatch Servicer APIs (integrations)

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Nov 26, 21:32 UTC
Emergency Maintenance - ServiceBroker US - Product Release 5.31.0
Completed - The scheduled maintenance has been completed.
Dec 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 05:00 UTC
Scheduled - Emergency maintenance is planned to Upgrade ServiceBroker to version 5.31.0.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Dec 2, 17:44 UTC
Dec 4, 2025
Emergency Maintenance - Work Order Management EU
Completed - The scheduled maintenance has been completed.
Dec 4, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 UTC
Scheduled - Emergency maintenance is planned for Work Order Management EU.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach Work Order Management.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Dec 4, 15:24 UTC
Scheduling - WebGantt US Product Upgrade 2.8.1
Completed - The scheduled maintenance has been completed.
Dec 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:30 UTC
Scheduled - Work is planned to Upgrade Scheduling WebGantt US to version 2.8.1.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Nov 26, 21:24 UTC
Emergency Maintenance - ServiceBroker EU - Product Release 5.31.0
Completed - The scheduled maintenance has been completed.
Dec 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 00:00 UTC
Scheduled - Emergency maintenance is planned to Upgrade ServiceBroker to version 5.30.1.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Dec 2, 17:36 UTC
Dec 3, 2025
Scheduling - WebGantt EU Product Upgrade 2.8.1
Completed - The scheduled maintenance has been completed.
Dec 3, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 UTC
Scheduled - Work is planned to Upgrade Scheduling WebGantt EU to version 2.8.1.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Nov 26, 21:21 UTC
Dec 2, 2025
Dispatch EU - Product Release 9.9.5
Completed - The scheduled maintenance has been completed.
Dec 2, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 UTC
Scheduled - Work is planned to Upgrade Dispatch to version 9.9.5.

During this time the below components will be inaccessible or fail to load as expected.

• Dispatch GUI
• Dispatch API (integrations)
• Dispatch Servicer APIs (integrations)

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Nov 25, 15:26 UTC
Dec 1, 2025
Contractor Reimbursement - Connection issues and Latency Reported by users
Postmortem - Read details
Dec 1, 21:32 UTC
Resolved - This incident has been resolved.
Dec 1, 19:52 UTC
Update - We are continuing to investigate this issue exhausting all of our resources and treating as a critical priority 1 issue. We will continue to review with high priority and provide updates as they come up.
Dec 1, 18:28 UTC
Investigating - We are actively looking into Contractor Reimbursement connectivity and latency reports in production. We are reviewing this with high priority and will provide updates as we investigate.
Dec 1, 17:17 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

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