In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 02, 2025 - 23:00 UTC
Apr 02, 2025 - 23:00 UTC
Scheduled - Maintenance is planned for Contractor Reimbursement (Formerly ServiceClaims) EU.
During this time the below components will be inaccessible or fail to load as expected.
• Contractor Reimbursement GUI
• Contractor Reimbursement SFTP - Files going to Contractor Reimbursement and files coming from Contractor
Reimbursement, and claims batch upload files.
• Contractor Reimbursement Telnet Access
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Apr 2, 2025 23:00 - Apr 3, 2025 04:00 UTC
During this time the below components will be inaccessible or fail to load as expected.
• Contractor Reimbursement GUI
• Contractor Reimbursement SFTP - Files going to Contractor Reimbursement and files coming from Contractor
Reimbursement, and claims batch upload files.
• Contractor Reimbursement Telnet Access
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Apr 2, 2025 23:00 - Apr 3, 2025 04:00 UTC
About This Site
If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.
Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page
Scheduling-US
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Operational
Gantt-US
?
Operational
Empowerment-US
?
Operational
Sched-US - BrokerSVC
?
Operational
Scheduling-EU
?
Operational
Gantt-EU
?
Operational
Empowerment-EU
?
Operational
Sched-EU - BrokerSVC
?
Operational
Mobile Access-US
?
Operational
Mobile Access-US - FrontEnd
?
Operational
Mobile Access-US - Application Services
?
Operational
Mobile Access-US - Broker Service
Operational
Mobile Access-US - Message Queue Health
Operational
Mobile Access-EU
?
Operational
Mobile Access-EU - FrontEnd
?
Operational
Mobile Access-EU - Application Services
Operational
Mobile Access-EU - Broker Service
Operational
Mobile Access-EU - Message Queue Health
Operational
Customer Self-Service -US
?
Operational
Customer Self-Service-US - FrontEnd
Operational
Customer Self-Service-US - Application Services
Operational
Customer Self-Service-EU
?
Under Maintenance
Customer Self-Service-EU - FrontEnd
Under Maintenance
Customer Self-Service-EU - Application Services
Under Maintenance
Dispatch-US
?
Operational
Dispatch-US - FrontEnd
Operational
Dispatch-US - Application Services
Operational
Dispatch-US - BrokerSVC
?
Operational
Dispatch-EU
?
Operational
Dispatch-EU - FrontEnd
Operational
Dispatch-EU - Application Services
Operational
Dispatch-EU - BrokerSVC
?
Operational
Contractor Reimbursement-US
?
Operational
Contractor Reimbursement-US - FrontEnd
Operational
Contractor Reimbursement-US - Application Services
Operational
Contractor Reimbursement-EU
?
Operational
Contractor Reimbursement-EU - FrontEnd
Operational
Contractor Reimbursement-EU - Application Services
Operational
Work Order Management-US
?
Operational
Work Order Management-US - FrontEnd
Operational
Work Order Management-US - Application Services
Operational
Work Order Management-EU
?
Operational
Work Order Management-EU - FrontEnd
Operational
Work Order Management-EU - Application Services
Operational
Scheduling-US - Backend (by Tenant ID)
?
Operational
A0001 - Manager
?
Operational
A0001 - Optimizer
?
Operational
A0002 - Manager
?
Operational
A0002 - Optimizer
?
Operational
A0003 - Manager
Operational
A0003 - Optimizer
?
Operational
A0004 - Manager
Operational
A0004 - Optimizer
Operational
A0005 - Manager
Operational
A0005 - Optimizer
Operational
A0006 - Manager
Operational
A0006 - Optimizer
Operational
Scheduling-EU - Backend (by Tenant ID)
?
Operational
B0001 - Manager
Operational
B0001 - Optimizer
Operational
B0002 - Manager
?
Operational
B0002 - Optimizer
?
Operational
B0003 - Manager
?
Operational
B0003 - Optimizer
Operational
B0004 - Manager
Operational
B0004 - Optimizer
Operational
B0005 - Manager
Operational
B0005 - Optimizer
Operational
B0006 - Manager
Operational
B0006 - Optimizer
Operational
B0007 - Manager
Operational
B0007 - Optimizer
Operational
B0008 - Manager
Operational
B0008 - Optimizer
Operational
B0009 - Manager
Operational
B0009 - Optimizer
Operational
B0010 - Manager
Operational
B0010 - Optimizer
Operational
B0011 - Manager
Operational
B0011 - Optimizer
Operational
TEST
?
Operational
ServiceHub-US
?
Operational
Passport-Infra
Operational
Passport
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Contractor Reimbursement (Formerly ServiceClaims) US Mar 29, 2025 13:00 - Mar 30, 2025 02:00 UTC
Contractor Reimbursement US Datacenters will be undergoing network maintenance during this period. This will not cause any interruptions to service, and Contractor Reimbursement will remain operational during this time.
Posted on Mar 28, 2025 - 13:55 UTC
Posted on Mar 28, 2025 - 13:55 UTC
ServiceBroker EU - Product Release 5.27.0 Apr 7, 2025 23:00 - Apr 8, 2025 00:00 UTC
Work is planned to Upgrade ServiceBroker to version 5.27.0.
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Mar 31, 2025 - 22:50 UTC
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Mar 31, 2025 - 22:50 UTC
ServiceBroker EU - Product Release 5.27.0 Apr 9, 2025 04:00-05:00 UTC
Work is planned to Upgrade ServiceBroker to version 5.27.0.
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Mar 31, 2025 - 23:03 UTC
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Mar 31, 2025 - 23:03 UTC
Scheduling - WebGantt EU Product Upgrade 2.5.0 Apr 9, 2025 19:00-19:30 UTC
Work is planned to Upgrade Scheduling WebGantt EU to version 2.5.0.
Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.
Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Apr 02, 2025 - 16:44 UTC
Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.
Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes
Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/
Kind regards,
ServicePower Team
If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Apr 02, 2025 - 16:44 UTC