All Systems Operational

About This Site

If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.

Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page

Uptime over the past 90 days. View historical uptime.
Scheduling-US ? Operational
90 days ago
100.0 % uptime
Today
Gantt-US ? Operational
90 days ago
100.0 % uptime
Today
Empowerment-US ? Operational
90 days ago
100.0 % uptime
Today
Sched-US - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU ? Operational
90 days ago
100.0 % uptime
Today
Gantt-EU ? Operational
90 days ago
100.0 % uptime
Today
Empowerment-EU ? Operational
90 days ago
100.0 % uptime
Today
Sched-EU - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US ? Operational
90 days ago
99.97 % uptime
Today
Mobile Access-US - FrontEnd ? Operational
90 days ago
99.94 % uptime
Today
Mobile Access-US - Application Services ? Operational
90 days ago
99.94 % uptime
Today
Mobile Access-US - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - FrontEnd ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service -US ? Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU ? Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US ? Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU ? Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Scheduling-US - Backend (by Tenant ID) ? Operational
90 days ago
100.0 % uptime
Today
A0001 - Manager ? Operational
90 days ago
100.0 % uptime
Today
A0001 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0002 - Manager ? Operational
90 days ago
100.0 % uptime
Today
A0002 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0003 - Manager Operational
90 days ago
100.0 % uptime
Today
A0003 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0004 - Manager Operational
90 days ago
100.0 % uptime
Today
A0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0005 - Manager Operational
90 days ago
100.0 % uptime
Today
A0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0006 - Manager Operational
90 days ago
100.0 % uptime
Today
A0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU - Backend (by Tenant ID) ? Operational
90 days ago
100.0 % uptime
Today
B0001 - Manager Operational
90 days ago
100.0 % uptime
Today
B0001 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0002 - Manager ? Operational
90 days ago
100.0 % uptime
Today
B0002 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
B0003 - Manager ? Operational
90 days ago
100.0 % uptime
Today
B0003 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0004 - Manager Operational
90 days ago
100.0 % uptime
Today
B0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0005 - Manager Operational
90 days ago
100.0 % uptime
Today
B0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0006 - Manager Operational
90 days ago
100.0 % uptime
Today
B0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0007 - Manager Operational
90 days ago
100.0 % uptime
Today
B0007 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0008 - Manager Operational
90 days ago
100.0 % uptime
Today
B0008 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0009 - Manager Operational
90 days ago
100.0 % uptime
Today
B0009 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0010 - Manager Operational
90 days ago
100.0 % uptime
Today
B0010 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0011 - Manager Operational
90 days ago
100.0 % uptime
Today
B0011 - Optimizer Operational
90 days ago
100.0 % uptime
Today
TEST ? Operational
90 days ago
100.0 % uptime
Today
ServiceHub-US ? Operational
90 days ago
100.0 % uptime
Today
Passport-Infra Operational
90 days ago
100.0 % uptime
Today
Passport Operational
90 days ago
100.0 % uptime
Today
Vision AI - EU Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Contractor Reimbursement US - Maintenance Oct 10, 2025 02:00-04:00 UTC

Contractor Reimbursement US Datacenters will be undergoing network maintenance during this period. This will not cause any interruptions to service, and Contractor Reimbursement will remain operational during this time.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Oct 06, 2025 - 14:58 UTC

Vision AI - Production Database Upgrade Oct 23, 2025 18:00-22:00 UTC

We’re upgrading our database to improve performance and reliability.

During this period, Vision AI may notice brief delays during this time, but services will remain available.

Please see the link below, which can be used to convert from UTC to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please contact our support team at support mail.
Posted on Oct 16, 2025 - 10:40 UTC

Emergency Maintenance - Contractor Reimbursement EU Oct 28, 2025 22:30-23:30 UTC

Contractor Reimbursement EU will be undergoing emergency maintenance during this period.

During this time the below components will be inaccessible or fail to load as expected.

• Contractor Reimbursement/Claims GUI
• Claims SFTP/Telnet Access


Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the ServiceDispatch API.


Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Oct 22, 2025 - 18:31 UTC
Oct 23, 2025
Emergency Maintenance Mobile Access US - Product Release 5.9.0
Completed - The scheduled maintenance has been completed.
Oct 23, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 04:00 UTC
Scheduled - Emergency Maintenance scheduled to Upgrade Mobile Access US to version 5.9.0.

During this time the below components will be inaccessible or fail to load as expected.

• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client

ServiceBroker application will also be unavailable during the upgrade.

Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the Mobile Access icon from home screen.
3. Launch application and readd icon to home screen.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 21, 18:27 UTC
Oct 22, 2025
Service Recovery Update – Cloud Provider Outage
Resolved - We’re pleased to confirm that all ServicePower services have remained fully operational and stable for over 36 hours following the cloud provider outage on October 20, 2025.

Recovery was observed at 5:40 AM EST on 20/10, and since then, our teams have been actively monitoring all impacted systems. No new issues or incidents have been reported during this period.

As of now, the incident has been officially marked as resolved.
Oct 22, 07:58 UTC
Update - All services remain fully operational following the earlier outage experienced by our cloud provider. Since recovery was observed, we have continued to see stable performance across all systems with no new issues reported.

Our teams are continuing to monitor the environment to ensure ongoing stability and performance closely.

If you observe any data failures or anomalies, please resend the affected data to ensure successful processing and consistency across systems.

We will provide further updates should there be any changes. Thank you for your continued patience and understanding.
Oct 20, 12:51 UTC
Monitoring - Dear Customer,

Earlier today, our cloud provider experienced a significant outage that impacted our systems beginning at 3:11 AM EST. During this time, you may have been unable to access certain services.

We can confirm that the third-party issue is showing strong signs of recovery, and we are continuing to observe positive improvements across all systems. As of 5:40 AM EST, most services are operating normally, though our teams remain closely engaged while full stability is confirmed.

We recommend that you:

- Verify that your systems are operating as expected.
- Review and, if necessary, rerun any scheduled or maintenance jobs that may have failed during the outage.


Should you experience any remaining issues or irregularities, please contact us through your usual communication channels, and our support team will prioritise your request.


We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to restore service stability.
Oct 20, 09:55 UTC
Emergency Maintenance ServiceBroker US - Product Release 5.30.0.1
Completed - The scheduled maintenance has been completed.
Oct 22, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:00 UTC
Scheduled - Emergency maintenance is planned to Upgrade ServiceBroker to version 5.30.0.1.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 21, 17:30 UTC
Oct 21, 2025
Customer Self-Service EU - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 UTC
Scheduled - Maintenance is planned for Upgrade Customer Self-Service.

During this time the below components will be inaccessible or fail to load as expected.

• Customer Self-Service GUI

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 13, 15:09 UTC
Work Order Management US - Product Release 1.2.38
Completed - The scheduled maintenance has been completed.
Oct 21, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:00 UTC
Scheduled - Work is planned to Upgrade Work Order Management US to version 1.2.38.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach the Work Order Management.

Release notes for this upgrade will be published soon, and we will confirm when they become available.
Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 20, 17:54 UTC
Oct 20, 2025
Cancelled - Work Order Management US - Product Release 1.2.38
Postmortem - Read details
Oct 20, 10:10 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 UTC
Update - Release notes have been published and can be found at this link: https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes
Oct 14, 14:31 UTC
Scheduled - Work is planned to Upgrade Work Order Management US to version 1.2.38.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach the Work Order Management.

Release notes for this upgrade will be published soon, and we will confirm when they become available.
Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 9, 17:19 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025
Contractor Reimbursement Update: Issue Identified – Resolution Scheduled
Resolved - This incident has been resolved.
Oct 18, 18:04 UTC
Update - We have identified the root cause of the UI issues preventing viewing and adding attachments in the Contractor Reimbursement module Production and Development.

Next Steps:
Configuration changes will be implemented during the regular overnight Contractor Reimbursement restart window tonight. This should fully resolve the issue with no expected downtime beyond the standard restart.

We appreciate your patience and will provide confirmation once the fix is complete.

Should you have any questions please reach out to ServicePower Support team.
Oct 15, 19:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 17:17 UTC
Investigating - We are currently experiencing issues with the Contractor Reimbursement UI, preventing users from viewing attachments. Our team is actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience.
Oct 15, 16:42 UTC
Oct 17, 2025
Emergency Maintenance Scheduling - WebGantt EU Product Rollback to 2.6.0
Completed - The scheduled maintenance has been completed.
Oct 17, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:00 UTC
Scheduled - Emergency maintenance is planned to roll back Scheduling WebGantt EU to version 2.6.0, while our development team addresses issues in version 2.7.3.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the correct version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes, for reference.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 16, 14:55 UTC
Emergency Maintenance Scheduling - WebGantt US Product Rollback to 2.6.0
Completed - The scheduled maintenance has been completed.
Oct 17, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:00 UTC
Scheduled - Emergency maintenance is planned to roll back Scheduling WebGantt US to version 2.6.0, while our development team addresses issues in version 2.7.3.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the correct version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes, for reference.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 16, 14:51 UTC
Oct 16, 2025
Work Order Management EU - Product Release 1.2.38
Completed - The scheduled maintenance has been completed.
Oct 16, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 UTC
Update - Release notes have been published and can be found at this link: https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes
Oct 14, 14:31 UTC
Scheduled - Work is planned to Upgrade Work Order Management EU to version 1.2.38.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach Work Order Management.

Release notes for this upgrade will be published soon, and we will confirm when they become available.
Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 9, 17:18 UTC
Oct 15, 2025
Dispatch EU - Product Release 9.9.4
Completed - The scheduled maintenance has been completed.
Oct 15, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 UTC
Update - Please note: the date for this upgrade has been moved one day forward, to October 15, 2025.
Oct 7, 17:34 UTC
Scheduled - Work is planned to Upgrade Dispatch to version 9.9.4.

During this time the below components will be inaccessible or fail to load as expected.

• Dispatch GUI
• Dispatch API (integrations)
• Dispatch Servicer APIs (integrations)

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 3, 18:16 UTC
ServiceBroker US - Product Release 5.30.0
Completed - The scheduled maintenance has been completed.
Oct 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:00 UTC
Scheduled - Work is planned to Upgrade ServiceBroker to version 5.30.0

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 8, 17:48 UTC
Oct 14, 2025
Customer Self-Service US - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 UTC
Scheduled - Emergency maintenance is planned for Customer Self-Service US.

During this time the below components will be inaccessible or fail to load as expected.

• Customer Self-Service GUI

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 13, 15:06 UTC
ServiceBroker EU - Product Release 5.30.0
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 UTC
Scheduled - Work is planned to Upgrade ServiceBroker to version 5.30.0

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 3, 17:55 UTC
Oct 13, 2025
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Emergency Maintenance Work Order Management US - Product Release 1.2.37
Completed - The scheduled maintenance has been completed.
Oct 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:00 UTC
Scheduled - Emergency maintenance is planned to Upgrade Work Order Management US to version 1.2.37.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach the Work Order Management.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 6, 15:15 UTC
Dispatch US - Product Release 9.9.4
Completed - The scheduled maintenance has been completed.
Oct 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:00 UTC
Scheduled - Work is planned to Upgrade Dispatch to version 9.9.4.

During this time the below components will be inaccessible or fail to load as expected.

• Dispatch GUI
• Dispatch API (integrations)
• Dispatch Servicer APIs (integrations)

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 2, 22:02 UTC
Oct 9, 2025
Cancelled - Mobile Access US - Product Release 5.9.0
Postmortem - Read details
Oct 16, 15:39 UTC
Completed - The scheduled maintenance has been completed.
Oct 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:00 UTC
Update - NEW DATE: 10/16/2025

Work is planned to Upgrade Mobile Access US to version 5.9.0.

During this time the below components will be inaccessible or fail to load as expected.

• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client

ServiceBroker application will also be unavailable during the upgrade.

Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the Mobile Access icon from home screen.
3. Launch application and readd icon to home screen.

This release is primarily focused on bug fixes to the Mobile Access mobile application and support for ServicePower HUB, therefore no release notes are available.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 8, 15:20 UTC
Update - The Mobile Access US Upgrade to version 5.9.0 has been postponed until further notice. We will provide a new date/time as soon as it has been determined. Thank you for your understanding.
Oct 8, 14:26 UTC
Scheduled - Work is planned to Upgrade Mobile Access US to version 5.9.0.

During this time the below components will be inaccessible or fail to load as expected.

• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client

ServiceBroker application will also be unavailable during the upgrade.

Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the Mobile Access icon from home screen.
3. Launch application and readd icon to home screen.

This release is primarily focused on bug fixes to the Mobile Access mobile application and support for ServicePower HUB, therefore no release notes are available.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Oct 2, 22:07 UTC
Contractor Reimbursement EU - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:00 UTC
Scheduled - Contractor Reimbursement EU will be undergoing network maintenance during this period.

During this time the below components will be inaccessible or fail to load as expected.

• Contractor Reimbursement/Claims GUI
• Claims SFTP/Telnet Access

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 30, 20:36 UTC
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