All Systems Operational

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If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.

Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page

Uptime over the past 90 days. View historical uptime.
Scheduling-US ? Operational
90 days ago
100.0 % uptime
Today
Gantt-US ? Operational
90 days ago
100.0 % uptime
Today
Empowerment-US ? Operational
90 days ago
100.0 % uptime
Today
Sched-US - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU ? Operational
90 days ago
100.0 % uptime
Today
Gantt-EU ? Operational
90 days ago
100.0 % uptime
Today
Empowerment-EU ? Operational
90 days ago
100.0 % uptime
Today
Sched-EU - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US ? Operational
90 days ago
99.97 % uptime
Today
Mobile Access-US - FrontEnd ? Operational
90 days ago
99.94 % uptime
Today
Mobile Access-US - Application Services ? Operational
90 days ago
99.94 % uptime
Today
Mobile Access-US - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - FrontEnd ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service -US ? Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU ? Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US ? Operational
90 days ago
99.94 % uptime
Today
Contractor Reimbursement-US - FrontEnd Operational
90 days ago
99.88 % uptime
Today
Contractor Reimbursement-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US ? Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU ? Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Scheduling-US - Backend (by Tenant ID) ? Operational
90 days ago
100.0 % uptime
Today
A0001 - Manager ? Operational
90 days ago
100.0 % uptime
Today
A0001 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0002 - Manager ? Operational
90 days ago
100.0 % uptime
Today
A0002 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0003 - Manager Operational
90 days ago
100.0 % uptime
Today
A0003 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0004 - Manager Operational
90 days ago
100.0 % uptime
Today
A0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0005 - Manager Operational
90 days ago
100.0 % uptime
Today
A0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0006 - Manager Operational
90 days ago
100.0 % uptime
Today
A0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU - Backend (by Tenant ID) ? Operational
90 days ago
100.0 % uptime
Today
B0001 - Manager Operational
90 days ago
100.0 % uptime
Today
B0001 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0002 - Manager ? Operational
90 days ago
100.0 % uptime
Today
B0002 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
B0003 - Manager ? Operational
90 days ago
100.0 % uptime
Today
B0003 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0004 - Manager Operational
90 days ago
100.0 % uptime
Today
B0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0005 - Manager Operational
90 days ago
100.0 % uptime
Today
B0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0006 - Manager Operational
90 days ago
100.0 % uptime
Today
B0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0007 - Manager Operational
90 days ago
100.0 % uptime
Today
B0007 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0008 - Manager Operational
90 days ago
100.0 % uptime
Today
B0008 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0009 - Manager Operational
90 days ago
100.0 % uptime
Today
B0009 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0010 - Manager Operational
90 days ago
100.0 % uptime
Today
B0010 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0011 - Manager Operational
90 days ago
100.0 % uptime
Today
B0011 - Optimizer Operational
90 days ago
100.0 % uptime
Today
TEST ? Operational
90 days ago
100.0 % uptime
Today
ServiceHub-US ? Operational
90 days ago
100.0 % uptime
Today
Passport-Infra Operational
90 days ago
100.0 % uptime
Today
Passport Operational
90 days ago
100.0 % uptime
Today
Vision AI - EU Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Customer Self-Service EU - Product Release 1.7.9 Sep 18, 2025 20:00-21:00 UTC

Work is planned to Upgrade Customer Self-Service to version 1.7.9.

During this time the below components will be inaccessible or fail to load as expected.

• Customer Self-Service GUI

Release notes for this upgrade will be published soon, and we will confirm when they become available.
Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Sep 10, 2025 - 15:12 UTC

Customer Self-Service US - Product Release 1.7.9 Sep 22, 2025 07:00-08:00 UTC

Work is planned to Upgrade Customer Self-Service to version 1.7.9.

During this time the below components will be inaccessible or fail to load as expected.

• Customer Self-Service GUI

Release notes for this upgrade will be published soon, and we will confirm when they become available.
Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted on Sep 10, 2025 - 15:14 UTC
Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025
Work Order Management EU - Product Release 1.2.37
Completed - The scheduled maintenance has been completed.
Sep 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 UTC
Update - Release notes are now available at the link below.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes
Sep 9, 13:30 UTC
Scheduled - Work is planned to Upgrade Work Order Management EU to version 1.2.37.

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach Work Order Management.

Release notes for this upgrade will be published soon, and we will confirm when they become available.
Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 5, 13:48 UTC
Scheduling - WebGantt EU Product Upgrade 2.7.1
Completed - The scheduled maintenance has been completed.
Sep 15, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 UTC
Scheduled - Work is planned to Upgrade Scheduling WebGantt EU to version 2.7.1.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 8, 15:29 UTC
Scheduling - WebGantt US Product Upgrade 2.7.1
Completed - The scheduled maintenance has been completed.
Sep 15, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:30 UTC
Scheduled - Work is planned to Upgrade Scheduling WebGantt US to version 2.7.1.

Please note, there will be no downtime to the system during this upgrade. After the deployment is complete, the new version number will be displayed on the login screen of WebGantt. If the latest version number does not appear, please refresh the page.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 8, 15:28 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
CANCELLED - Work Order Management US - Product Release 1.2.37
Postmortem - Read details
Sep 11, 14:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 07:00 UTC
Update - Release notes are now available at the link below.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes
Sep 9, 13:30 UTC
Scheduled - Work is planned to Upgrade Work Order Management US to version 1.2.37

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach the Work Order Management.

Release notes for this upgrade will be published soon, and we will confirm when they become available.
Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 4, 19:29 UTC
Sep 10, 2025
Dispatch/Contractor Reimbursement - US FTP Server Intermittent Issues
Postmortem - Read details
Sep 10, 14:33 UTC
Resolved - This incident has been resolved.
Sep 10, 14:29 UTC
Monitoring - We want to make you aware of an issue we recently identified with our US FTP server that may have impacted certain file transfers. This issue only affects Contractor Reimbursement and Dispatch information specifically sent to or from ServicePower via the US FTP server.

Starting in August 2025, some file transfers experienced intermittent failures that did not generate an error notification. Because of this, some files may not have been processed as expected. The issue is no longer occurring as of August 15, 2025. ServicePower has implemented additional monitoring to ensure it does not occur going forward. Our technical teams are also working on a long-term solution to fully prevent this from happening in the future.

We are currently preparing an RCA that will be delivered as soon as the analysis is complete. In the meantime, we kindly ask that you review your records and contact Support for any assistance with reprocessing any necessary records that were transmitted via the US FTP server between August 1 and August 15. Unfortunately, ServicePower is unable to identify and reprocess those files on your behalf. Our Support team is ready and happy to assist with obtaining any reporting from ServicePower that may assist in the reconciliation process.

Thank you for your understanding and partnership as we work quickly to resolve this matter, and we apologize for any inconvenience this has caused.

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 4, 17:47 UTC
Sep 9, 2025
Dispatch US - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 UTC
Scheduled - Emergency maintenance is planned for US Dispatch, and there will be no downtime for the application during the maintenance window.

During the maintenance window, users may experience slightly slower response times in Dispatch web service responses.

We appreciate your understanding and cooperation. If you notice any issues beyond the expected slow response, please reach out to our support team.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Sep 5, 19:07 UTC
Sep 8, 2025
Mobile Access Outage
Resolved - This incident has been resolved.
Sep 8, 16:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 14:49 UTC
Investigating - We are currently experiencing an outage affecting mobile access to our services. Our team is actively investigating to identify the root cause and restore full functionality as quickly as possible.

Noticed Issues:
- Technicians are unable to view their assigned calls.
- Users in certain regions are experiencing issues logging in to the mobile platform.
- Attempts to clear the cache and log in have been unsuccessful, with no data packets being received.
Sep 8, 13:35 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Sep 3, 2025

No incidents reported.

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