Work is planned to Upgrade ServiceBroker to version 5.28.1.1.
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail.
If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on
Jun 09, 2025 - 15:04 UTC
Work is planned to Upgrade ServiceBroker to version 5.28.1-1
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail.
If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on
Jun 12, 2025 - 21:06 UTC
Resolved -
This incident has been resolved.
Jun 15, 12:58 UTC
Update -
We are continuing to investigate this issue.
Jun 15, 12:37 UTC
Update -
We are continuing to investigate this issue.
Jun 15, 10:01 UTC
Investigating -
Dear Customers,
We are aware of issues affecting access to the Contractor Reimbursement system user interface at https://claimworks.servicepower.com/. Our team is actively investigating the problem, and we apologize for the inconvenience this may cause. We appreciate your patience while we work to resolve the issue as quickly as possible.
Completed -
The scheduled maintenance has been completed.
Jun 12, 00:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:00 UTC
Update -
Please note that this event is categorized as emergency maintenance.
Jun 6, 19:24 UTC
Scheduled -
Emergency maintenance is planned to Upgrade ServiceBroker to version 5.28.1.
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail.
Resolved -
We have now addressed the issues causing the degraded performance in Broker US instance. The Broker US performance is fully restored and there should not be any latency in Scheduling and Dispatching jobs.
Jun 10, 20:38 UTC
Investigating -
We are actively investigating degraded performance in Broker US instance which may cause latency in Scheduling and Dispatch jobs. We will provide updates as they come up.
Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us
Jun 10, 18:46 UTC