All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Scheduling-US ? Operational
90 days ago
100.0 % uptime
Today
Gantt-US ? Operational
90 days ago
100.0 % uptime
Today
Empowerment-US ? Operational
90 days ago
100.0 % uptime
Today
Sched-US - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU ? Operational
90 days ago
100.0 % uptime
Today
Gantt-EU ? Operational
90 days ago
100.0 % uptime
Today
Empowerment-EU ? Operational
90 days ago
100.0 % uptime
Today
Sched-EU - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - FrontEnd ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Application Services ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - FrontEnd ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service -US ? Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU ? Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US ? Operational
90 days ago
99.99 % uptime
Today
Contractor Reimbursement-US - FrontEnd Operational
90 days ago
99.99 % uptime
Today
Contractor Reimbursement-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US ? Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU ? Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Scheduling-US - Backend (by Tenant ID) ? Operational
90 days ago
100.0 % uptime
Today
A0001 - Manager ? Operational
90 days ago
100.0 % uptime
Today
A0001 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0002 - Manager ? Operational
90 days ago
100.0 % uptime
Today
A0002 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0003 - Manager Operational
90 days ago
100.0 % uptime
Today
A0003 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0004 - Manager Operational
90 days ago
100.0 % uptime
Today
A0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0005 - Manager Operational
90 days ago
100.0 % uptime
Today
A0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0006 - Manager Operational
90 days ago
100.0 % uptime
Today
A0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU - Backend (by Tenant ID) ? Operational
90 days ago
100.0 % uptime
Today
B0001 - Manager Operational
90 days ago
100.0 % uptime
Today
B0001 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0002 - Manager ? Operational
90 days ago
100.0 % uptime
Today
B0002 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
B0003 - Manager ? Operational
90 days ago
100.0 % uptime
Today
B0003 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0004 - Manager Operational
90 days ago
100.0 % uptime
Today
B0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0005 - Manager Operational
90 days ago
100.0 % uptime
Today
B0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0006 - Manager Operational
90 days ago
100.0 % uptime
Today
B0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0007 - Manager Operational
90 days ago
100.0 % uptime
Today
B0007 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0008 - Manager Operational
90 days ago
100.0 % uptime
Today
B0008 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0009 - Manager Operational
90 days ago
100.0 % uptime
Today
B0009 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0010 - Manager Operational
90 days ago
100.0 % uptime
Today
B0010 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0011 - Manager Operational
90 days ago
100.0 % uptime
Today
B0011 - Optimizer Operational
90 days ago
100.0 % uptime
Today
TEST ? Operational
90 days ago
100.0 % uptime
Today
ServiceHub-US ? Operational
90 days ago
100.0 % uptime
Today
Passport-Infra Operational
90 days ago
100.0 % uptime
Today
Passport Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 25, 2025

No incidents reported today.

Mar 24, 2025
Contractor Reimbursement (Formerly ServiceClaims) US
Completed - The scheduled maintenance has been completed.
Mar 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 03:00 UTC
Scheduled - Contractor Reimbursement US Datacenters will be undergoing firewall maintenance during this period. This will not cause any interruptions to service, and Contractor Reimbursement will remain operational during this time.

If you are experiencing any issues accessing Contractor Reimbursement during or following this maintenance, please contact ServicePower Support at 877-995-8040.
Mar 21, 19:13 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Contractor Reimbursement System Outage Notification
Resolved - This incident has been resolved.
Mar 18, 16:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 13:29 UTC
Investigating - Dear Customers,

We are aware of issues affecting access to the Contractor Reimbursement system user interface at https://claimworks.servicepower.com/. Our team is actively investigating the problem, and we apologize for the inconvenience this may cause. We appreciate your patience while we work to resolve the issue as quickly as possible.

Thank you
Mar 18, 13:13 UTC
Contractor Reimbursement (Formerly ServiceClaims) EU - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:01 UTC
Scheduled - Maintenance is planned for Contractor Reimbursement (Formerly ServiceClaims) EU.

During this time the below components will be inaccessible or fail to load as expected.

• Contractor Reimbursement GUI
• Contractor Reimbursement SFTP - Files going to Contractor Reimbursement and files coming from Contractor
Reimbursement, and claims batch upload files.
• Contractor Reimbursement Telnet Access

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Mar 10, 22:43 UTC
Contractor Reimbursement (Formerly ServiceClaims) US - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:00 UTC
Scheduled - Maintenance is planned for Contractor Reimbursement (Formerly ServiceClaims) US.

During this time the below components will be inaccessible or fail to load as expected.

• Contractor Reimbursement GUI
• Contractor Reimbursement SFTP - Files going to Contractor Reimbursement and files coming from Contractor
Reimbursement, and claims batch upload files.
• Contractor Reimbursement Telnet Access

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Mar 10, 22:42 UTC
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025
Action May Be Required - Contractor Reimbursement (Formerly ServiceClaims) US - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 02:30 UTC
Scheduled - Dear Valued Customer,

We have an important update concerning this maintenance on the US Contractor Reimbursement (previously known as ServiceClaims) instance. This will take place on March 12th, 2025, from 2:30 AM to 3:30 AM UTC.

IMPORTANT: Please note that the outbound IP address for the Contractor Reimbursement instance will change from 204.75.15.157 back to the previous IP address, 64.64.223.163. If your organization currently allows calls from ServicePower's Contractor Reimbursement instance, it is essential to ensure that the new IP address (64.64.223.163) is added to your allowlist.

ServicePower strongly recommends that instances connecting to Contractor Reimbursement (via FTP, SFTP, and Telnet) utilize DNS/FQDN (claimworks.servicepower.com). This approach will help you avoid the need to update the hardcoded IP address in this case, and for future maintenance events where this may be needed.

Change Impact Recommendations Before March 11th/12th: Please ensure that the Contractor Reimbursement instance IP address 64.64.223.163 is on the allowlist or utilize DNS/FQDN. Failure to allowlist the IP address or to leverage DNS/FQDN by March 12th, 2025, may lead to disruptions in any API calls made by Contractor Reimbursement to your integration(s).

During this maintenance window, the components listed below will be inaccessible or may not load as expected.

Contractor Reimbursement GUI
Contractor Reimbursement SFTP - Files going to Contractor Reimbursement and files coming from Contractor Reimbursement, and claims batch upload files.
Contractor Reimbursement Telnet Access

Please contact our Support team if you have any questions or need further assistance.

Kind regards,

ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Mar 4, 15:14 UTC
ServiceBroker EU - Product Release 5.26.0
Completed - The scheduled maintenance has been completed.
Mar 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:00 UTC
Scheduled - Work is planned to Upgrade ServiceBroker to version 5.26.0

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Mar 4, 17:21 UTC
Mar 11, 2025
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