If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on
Apr 23, 2025 - 19:31 UTC
If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on
Apr 23, 2025 - 19:32 UTC
Resolved -
This incident is now resolved. We are still working with some clients to address some data issues caused by the outage but the outage itself has now been resolved.
Apr 22, 16:30 UTC
Investigating -
We aware of a Mobile Access outage and are continuing to investigate. During this time, you may see Degraded Performance with the application. We will continue to investigate and will provide more updates as they come up.
Apr 22, 14:23 UTC
Completed -
The scheduled maintenance has been completed.
Apr 17, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:00 UTC
Scheduled -
Work is planned to Upgrade Mobile Access US to version 5.7.0.
During this time the below components will be inaccessible or fail to load as expected.
• Mobile Access GUI (Nexus) • Mobile Access API ((integrations) • Mobile Access Client
ServiceBroker application will also be unavailable during the upgrade.
Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon: 1. Clear browser cache (alltime) 2. Delete the Mobile Access icon from home screen. 3. Launch application and readd icon to home screen.
Completed -
The scheduled maintenance has been completed.
Apr 17, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:00 UTC
Scheduled -
Emergency maintenance is planned to Upgrade ServiceBroker to version 5.27.0-1.
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail.
Completed -
The scheduled maintenance has been completed.
Apr 16, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:00 UTC
Scheduled -
Emergency maintenance is planned to Upgrade ServiceBroker to version 5.27.0-1.
This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:
• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail.
Resolved -
This incident has been resolved.
Apr 15, 15:02 UTC
Investigating -
ServicePower is actively investigating an issue affecting the Mobile Access client, which may be causing difficulties with logging in or receiving data. Our technical team is working diligently to identify the root cause and restore full functionality as quickly as possible.
Apr 15, 13:55 UTC