All Systems Operational

About This Site

If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case.

Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page

Scheduling-US ? Operational
90 days ago
99.99 % uptime
Today
Gantt-US ? Operational
90 days ago
100.0 % uptime
Today
Empowerment-US ? Operational
90 days ago
100.0 % uptime
Today
Sched-US - BrokerSVC ? Operational
90 days ago
99.97 % uptime
Today
Scheduling-EU ? Operational
90 days ago
100.0 % uptime
Today
Gantt-EU ? Operational
90 days ago
100.0 % uptime
Today
Empowerment-EU ? Operational
90 days ago
100.0 % uptime
Today
Sched-EU - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - FrontEnd ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Application Services ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-US - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - FrontEnd ? Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Broker Service Operational
90 days ago
100.0 % uptime
Today
Mobile Access-EU - Message Queue Health Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service -US ? Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU ? Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Customer Self-Service-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-US - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU ? Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Dispatch-EU - BrokerSVC ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-US ? Operational
90 days ago
99.94 % uptime
Today
Contractor Reimbursement-US - FrontEnd Operational
90 days ago
99.94 % uptime
Today
Contractor Reimbursement-US - Application Services Operational
90 days ago
99.94 % uptime
Today
Contractor Reimbursement-EU ? Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Contractor Reimbursement-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US ? Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-US - Application Services Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU ? Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - FrontEnd Operational
90 days ago
100.0 % uptime
Today
Work Order Management-EU - Application Services Operational
90 days ago
100.0 % uptime
Today
Scheduling-US - Backend (by Tenant ID) ? Operational
90 days ago
100.0 % uptime
Today
A0001 - Manager ? Operational
90 days ago
100.0 % uptime
Today
A0001 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0002 - Manager ? Operational
90 days ago
100.0 % uptime
Today
A0002 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0003 - Manager Operational
90 days ago
100.0 % uptime
Today
A0003 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
A0004 - Manager Operational
90 days ago
100.0 % uptime
Today
A0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0005 - Manager Operational
90 days ago
100.0 % uptime
Today
A0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
A0006 - Manager Operational
90 days ago
100.0 % uptime
Today
A0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
Scheduling-EU - Backend (by Tenant ID) ? Operational
90 days ago
100.0 % uptime
Today
B0001 - Manager Operational
90 days ago
100.0 % uptime
Today
B0001 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0002 - Manager ? Operational
90 days ago
100.0 % uptime
Today
B0002 - Optimizer ? Operational
90 days ago
100.0 % uptime
Today
B0003 - Manager ? Operational
90 days ago
100.0 % uptime
Today
B0003 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0004 - Manager Operational
90 days ago
100.0 % uptime
Today
B0004 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0005 - Manager Operational
90 days ago
100.0 % uptime
Today
B0005 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0006 - Manager Operational
90 days ago
100.0 % uptime
Today
B0006 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0007 - Manager Operational
90 days ago
100.0 % uptime
Today
B0007 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0008 - Manager Operational
90 days ago
100.0 % uptime
Today
B0008 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0009 - Manager Operational
90 days ago
100.0 % uptime
Today
B0009 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0010 - Manager Operational
90 days ago
100.0 % uptime
Today
B0010 - Optimizer Operational
90 days ago
100.0 % uptime
Today
B0011 - Manager Operational
90 days ago
100.0 % uptime
Today
B0011 - Optimizer Operational
90 days ago
100.0 % uptime
Today
TEST ? Operational
90 days ago
100.0 % uptime
Today
ServiceHub-US ? Operational
90 days ago
100.0 % uptime
Today
Passport-Infra Operational
90 days ago
100.0 % uptime
Today
Passport Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

ServiceBroker US - Product Release 5.28.1.1 Jun 17, 2025 04:00-05:30 UTC

Work is planned to Upgrade ServiceBroker to version 5.28.1.1.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Posted on Jun 09, 2025 - 15:04 UTC

ServiceBroker EU - Product Release 5.28.1-1 Jun 19, 2025 23:00 - Jun 20, 2025 00:00 UTC

Work is planned to Upgrade ServiceBroker to version 5.28.1-1

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Posted on Jun 12, 2025 - 21:06 UTC
Jun 15, 2025
Resolved - This incident has been resolved.
Jun 15, 12:58 UTC
Update - We are continuing to investigate this issue.
Jun 15, 12:37 UTC
Update - We are continuing to investigate this issue.
Jun 15, 10:01 UTC
Investigating - Dear Customers,

We are aware of issues affecting access to the Contractor Reimbursement system user interface at https://claimworks.servicepower.com/. Our team is actively investigating the problem, and we apologize for the inconvenience this may cause. We appreciate your patience while we work to resolve the issue as quickly as possible.

Thank you

Jun 15, 09:08 UTC
Completed - The scheduled maintenance has been completed.
Jun 15, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 05:00 UTC
Scheduled - Contractor Reimbursement US Datacenters will be undergoing network maintenance during this period.

During this time the below components will be inaccessible or fail to load as expected.

• Contractor Reimbursement/Claims GUI
• Claims SFTP/Telnet Access


Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the ServiceDispatch API.


Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Jun 6, 17:30 UTC
Jun 14, 2025

No incidents reported.

Jun 13, 2025
Completed - The scheduled maintenance has been completed.
Jun 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:00 UTC
Scheduled - Emergency maintenance is planned to Upgrade Dispatch to version 9.9.2-1.

During this time the below components will be inaccessible or fail to load as expected.

• Dispatch GUI
• Dispatch API (integrations)
• Dispatch Servicer APIs (integrations)

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API.

This is an internal release that supports functionality in HUB, therefore no release notes are available.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Jun 11, 15:17 UTC
Jun 12, 2025
Completed - The scheduled maintenance has been completed.
Jun 12, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:00 UTC
Scheduled - Emergency maintenance is planned to Upgrade Dispatch to version 9.9.2-1.

During this time the below components will be inaccessible or fail to load as expected.

• Dispatch GUI
• Dispatch API (integrations)
• Dispatch Servicer APIs (integrations)

Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API.

This is an internal release that supports functionality in HUB, therefore no release notes are available.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Jun 11, 15:19 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:00 UTC
Update - Please note that this event is categorized as emergency maintenance.
Jun 6, 19:24 UTC
Scheduled - Emergency maintenance is planned to Upgrade ServiceBroker to version 5.28.1.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Jun 6, 19:23 UTC
Jun 11, 2025
Jun 10, 2025
Resolved - We have now addressed the issues causing the degraded performance in Broker US instance. The Broker US performance is fully restored and there should not be any latency in Scheduling and Dispatching jobs.
Jun 10, 20:38 UTC
Investigating - We are actively investigating degraded performance in Broker US instance which may cause latency in Scheduling and Dispatch jobs. We will provide updates as they come up.


Kind regards,
ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us

Jun 10, 18:46 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Completed - The scheduled maintenance has been completed.
Jun 5, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:30 UTC
Scheduled - Work is planned to Upgrade Work Order Management US to version 1.2.35

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach the Work Order Management.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

May 29, 15:29 UTC
Jun 4, 2025
Completed - The scheduled maintenance has been completed.
Jun 4, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:30 UTC
Scheduled - Work is planned to Upgrade Work Order Management EU to version 1.2.35

During this time the below components will be inaccessible or fail to load as expected.

• Work Order Management GUI
• Work Order Management API (integrations)

Note - API calls will successfully reach ServiceBroker but will fail to reach Work Order Management.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

May 28, 15:48 UTC
Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 04:00 UTC
Scheduled - Emergency maintenance is planned to upgrade Customer Self-Service to version 1.7.7

During this time the below components will be inaccessible or fail to load as expected.

• Customer Self-Service GUI

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

May 28, 15:54 UTC
Jun 2, 2025
Completed - The scheduled maintenance has been completed.
Jun 2, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 04:00 UTC
Scheduled - Work is planned to Upgrade Customer Self-Service to version 1.7.7

During this time the below components will be inaccessible or fail to load as expected.

• Customer Self-Service GUI

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

May 28, 15:57 UTC
Jun 1, 2025

No incidents reported.