Mobile Access EU - Product Release 5.11.1

Scheduled for Apr 16, 12:00 - 13:00 UTC

Scheduled

Work is planned to Upgrade Mobile Access EU to version 5.11.1.

During this time the below components will be inaccessible or fail to load as expected.

• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client

ServiceBroker application will also be unavailable during the upgrade.

Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the ServiceMobility icon from home screen.
3. Launch application and readd icon to home screen.

This release supports internal functionality for HUB, therefore there are no release notes.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Posted Apr 08, 2026 - 16:50 UTC

This scheduled maintenance affects: Mobile Access-EU (Mobile Access-EU - FrontEnd, Mobile Access-EU - Application Services, Mobile Access-EU - Broker Service, Mobile Access-EU - Message Queue Health).