ServiceBroker US - Product Release 5.28.1.1

Scheduled Maintenance Report for ServicePower

Completed

The scheduled maintenance has been completed.
Posted Jun 17, 2025 - 05:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 17, 2025 - 04:00 UTC

Scheduled

Work is planned to Upgrade ServiceBroker to version 5.28.1.1.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us
Posted Jun 09, 2025 - 15:04 UTC
This scheduled maintenance affected: Customer Self-Service -US (Customer Self-Service-US - Application Services), Work Order Management-US (Work Order Management-US - Application Services), Mobile Access-US (Mobile Access-US - Broker Service), Dispatch-US (Dispatch-US - BrokerSVC), and Scheduling-US (Sched-US - BrokerSVC).
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