Intermittent US ServiceDispatch 504 Gateway time out errors

Incident Report for ServicePower

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 16, 2024 - 14:09 UTC

Investigating

We are currently investigating this issue.

Posted Aug 16, 2024 - 13:57 UTC

Monitoring

A fix has been implemented for this issue but we will continue to monitor this issue to make sure it does not come up again.

Posted Aug 15, 2024 - 20:28 UTC

Update

We are continuing to investigate this issue.

Posted Aug 15, 2024 - 20:14 UTC

Investigating

We are currently looking into the intermittent 504 Gateway timeout errors with ServiceDispatch API. We will provide another update as soon as we have one.

Posted Aug 15, 2024 - 20:04 UTC

This incident affects: ServiceDispatch-US (Dispatch-US - FrontEnd, ServiceDispatch-US - Application Services).