Mobile Access Outage

Incident Report for ServicePower

Resolved

This incident has been resolved.

Posted Sep 08, 2025 - 16:53 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 08, 2025 - 14:49 UTC

Investigating

We are currently experiencing an outage affecting mobile access to our services. Our team is actively investigating to identify the root cause and restore full functionality as quickly as possible.

Noticed Issues:
- Technicians are unable to view their assigned calls.
- Users in certain regions are experiencing issues logging in to the mobile platform.
- Attempts to clear the cache and log in have been unsuccessful, with no data packets being received.

Posted Sep 08, 2025 - 13:35 UTC

This incident affected: Mobile Access-US (Mobile Access-US - FrontEnd, Mobile Access-US - Application Services).