Emergency Maintenance - Mobile Access US - Product Release 5.7.1

Scheduled Maintenance Report for ServicePower

Completed

The scheduled maintenance has been completed.

Posted May 29, 2025 - 05:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 29, 2025 - 04:00 UTC

Scheduled

Emergency Maintenance is planned to Upgrade Mobile Access US to version 5.7.1.

During this time the below components will be inaccessible or fail to load as expected.

• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client

ServiceBroker application will also be unavailable during the upgrade.

Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the Mobile Access icon from home screen.
3. Launch application and readd icon to home screen.

This upgrade supports enhancements to the HUB platform, therefore there are no release notes associates with this release.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Posted May 23, 2025 - 19:39 UTC

This scheduled maintenance affected: Mobile Access-US (Mobile Access-US - FrontEnd, Mobile Access-US - Application Services, Mobile Access-US - Broker Service, Mobile Access-US - Message Queue Health).