HUB functionality has been fully restored. We’ve upgraded to version 2.4.4.2, which resolved today’s latency and login issues.
If users are still seeing slowness, close the browser window, clear cache, and log in again. Users can see what version of HUB they are on at the bottom of the login window and it should say 2.4.4.2. If it doesn't, follow the steps noted to restart browser and clear cache.
For our Contractor Reimbursement customers, due to HUB being inaccessible for an extended period of time today, lower Claims volume is an expected downstream impact from today's outage.
Posted Oct 22, 2026 - 19:55 UTC
Update
Our development teams are continuing to investigate this issue as a top priority, with extreme urgency. We are also engaged with our infrastructure vendor as part of the ongoing investigation. Thank you for your patience while we work through this outage.
Posted Oct 22, 2026 - 19:09 UTC
Update
Our development teams are continuing to investigate this issue as a top priority, with extreme urgency. Thank you for your patience while we work through this outage.
Posted Oct 22, 2026 - 18:01 UTC
Update
Our development teams are continuing to investigate this issue as a top priority, with extreme urgency. Thank you for your patience while we work through this outage.
Posted Oct 22, 2026 - 17:03 UTC
Update
The process is complete, however HUB is still unavailable. Our development teams are continuing to investigate this with extreme urgency. Thank you for your continued patience.
Posted Oct 22, 2026 - 16:01 UTC
Update
Our team is continuing to work on restoring HUB. As part of that effort, we are running a process that may take approximately 30 minutes, and HUB will remain unavailable during this time. We will post an update once it completes. Thank you for your continued patience.
Posted Oct 22, 2026 - 15:31 UTC
Update
We are aware that users may be unable to log into HUB. Thank you for your patience while our development teams are urgently working to resolve this outage.
Posted Oct 22, 2026 - 15:09 UTC
Update
We are continuing to investigate this issue.
Posted Oct 22, 2026 - 14:16 UTC
Update
We are continuing to investigate severe latency in ServicePower HUB, and will provide updates here as soon as they become available.
Posted Oct 22, 2026 - 14:08 UTC
Investigating
We are currently investigating severe latency, debilitating some users' experience in ServicePower HUB, including not being able to log in. Please follow the status page as our investigation progresses, and will work to resolve this as soon as possible.
Posted Oct 22, 2026 - 13:41 UTC
This incident affected: Dispatch-US (Dispatch-US - FrontEnd), Contractor Reimbursement-US (Contractor Reimbursement-US - FrontEnd), and ServiceHub-US.