Emergency Maintenance - ServiceBroker EU - Product Release 5.27.0-1

Scheduled Maintenance Report for ServicePower

Completed

The scheduled maintenance has been completed.

Posted Apr 17, 2025 - 00:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 16, 2025 - 23:00 UTC

Scheduled

Emergency maintenance is planned to Upgrade ServiceBroker to version 5.27.0-1.

This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions:

• Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable.
• Scheduling WebGantt will experience interruptions.
• Customer Self-Service will be online but will not receive updates during the downtime.
• Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime.
• Dispatch will be online, but integrations through ServiceBroker will be unavailable.
• Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable.
• Work Order Management will experience interruptions.
• SSO login of ServiceManager/WebGantt may fail.

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Posted Apr 15, 2025 - 17:52 UTC

This scheduled maintenance affected: Customer Self-Service-EU (Customer Self-Service-EU - Application Services), Work Order Management-EU (Work Order Management-EU - Application Services), Mobile Access-EU (Mobile Access-EU - Broker Service), Dispatch-EU (Dispatch-EU - BrokerSVC), and Scheduling-EU (Sched-EU - BrokerSVC).