NOT COMPLETED - Mobile Access US - Product Release 5.7.0

Scheduled Maintenance Report for ServicePower

Postmortem

Dear Valued Customer,

Due to unforeseen circumstances, while this maintenance window was completed, the upgrade to version 5.7.0 was not completed, and the current version of Mobile Access US is 5.6.0. We will provide an update on when the 5.7.0 upgrade will take place, as soon as it is available.

Thank you for your patience.

Posted Apr 17, 2025 - 13:57 UTC

Completed

The scheduled maintenance has been completed.

Posted Apr 17, 2025 - 05:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 17, 2025 - 04:00 UTC

Scheduled

Work is planned to Upgrade Mobile Access US to version 5.7.0.

During this time the below components will be inaccessible or fail to load as expected.

• Mobile Access GUI (Nexus)
• Mobile Access API ((integrations)
• Mobile Access Client

ServiceBroker application will also be unavailable during the upgrade.

Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon:
1. Clear browser cache (alltime)
2. Delete the Mobile Access icon from home screen.
3. Launch application and readd icon to home screen.

Please see below link for ServicePower product release notes.
https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes

Please see below link which can be used to convert from UTC time zone to your own.
https://www.worldtimebuddy.com/

Kind regards,
ServicePower Team

If you require any further assistance, please navigate to the URL below for contact details
https://www.servicepower.com/contact-us

Posted Apr 10, 2025 - 23:49 UTC

This scheduled maintenance affected: Mobile Access-US (Mobile Access-US - FrontEnd, Mobile Access-US - Application Services, Mobile Access-US - Broker Service, Mobile Access-US - Message Queue Health).